Should I get points for incidentals on a reward stay?
Jun 24, 2014, 12:34 pm
#16
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Sorry for reviving an old thread. I finished a reward stay on Sunday. I still don't see any mention of it in my account history and incidental points have not posted.
How long should I wait until filing a claim? Is it better to contact the hotel directly first?
How long should I wait until filing a claim? Is it better to contact the hotel directly first?
Jun 26, 2014, 2:55 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Where was this hotel? Incidentals are only given in the Americas.
Jun 26, 2014, 11:51 pm
#18
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
The hotel was in Romania. But oddly enough, I had 367 base points and an additional 163 platinum bonus points post yesterday. I had about $100 in incidental spending, so that doesn't seem like the correct amount if it indeed is for the spending.
Jun 27, 2014, 1:19 pm
#19
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
See if you can expand your bill online to see what is posted by category to give points.
Jun 27, 2014, 2:20 pm
#20
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
Not all Incidental is covered on paid/award anyway, eg car parking, inroom movies , but Food+drink is covered but not eg room service fee for in room dining. Then you need take any tax off that amount so 367base points equate to 36.7++ = 45usd
See if you can expand your bill online to see what is posted by category to give points.
See if you can expand your bill online to see what is posted by category to give points.
I have had some (but not all) where the movies have counted, but never car parking, and as scubaccr says, food should also earn, but not the additional fees, such as room service charges. Also, if you get points, it will be on the amount net of any tax.
Jun 27, 2014, 6:12 pm
#21
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
As of July 1, 2014, all ICs (like HIs, CPs, HXes, etc.) worldwide earn 10 points/USD (taxes excluded). And including most incidentals. See the Ts and Cs.
Jun 27, 2014, 6:17 pm
#22
Join Date: Dec 2008
Posts: 4,519
Off topic - didn't realized it was an old thread, so start reading from Post #1. Then I saw a reply from "RadioMan" and thought - wow RadioMan is back, the mod for this forum when I join FT and the IHG thread was what brought me to FT.... but then realized it was from a reply from 2005.
Jun 27, 2014, 11:05 pm
#23
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
You should get a flat 2000 base + 1000 Platinum, regardless of room rate or incidentals.
Nov 18, 2014, 2:19 am
#25
Join Date: Oct 2009
Posts: 5,041
Just got this from CS
Dear Mr. Lecter,
Thank you for contacting IHG Rewards Club regarding your Platinum Elite account. We appreciate the opportunity to assist you with your account discrepancy.
Please be advised that points from incidentals incurred are not applicable when staying a any Intercontinental Hotels.
Dear Mr. Lecter,
Thank you for contacting IHG Rewards Club regarding your Platinum Elite account. We appreciate the opportunity to assist you with your account discrepancy.
Please be advised that points from incidentals incurred are not applicable when staying a any Intercontinental Hotels.
Sep 9, 2016, 12:21 am
#26
Join Date: Jan 2007
Location: SFO
Programs: United 1K, Marriott Platinum, SPG Platinum
Posts: 1,990
Just got this from CS
Dear Mr. Lecter,
Thank you for contacting IHG Rewards Club regarding your Platinum Elite account. We appreciate the opportunity to assist you with your account discrepancy.
Please be advised that points from incidentals incurred are not applicable when staying a any Intercontinental Hotels.
Dear Mr. Lecter,
Thank you for contacting IHG Rewards Club regarding your Platinum Elite account. We appreciate the opportunity to assist you with your account discrepancy.
Please be advised that points from incidentals incurred are not applicable when staying a any Intercontinental Hotels.
Sep 9, 2016, 12:24 am
#27
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
From the member T&Cs
Originally Posted by T&C
Eligible Charges Worldwide also include food and beverage, telephone, laundry, and in-room movies charged to the member's room. Charges at restaurants not operated by the hotel may not be eligible for points. Hotels may choose to award points for other charges at their discretion.
Sep 9, 2016, 12:50 am
#28
Join Date: Jan 2007
Location: SFO
Programs: United 1K, Marriott Platinum, SPG Platinum
Posts: 1,990
I see. I was on a rewards stay, but I was paying a cash upgrade fee per night. I would have thought that would count, as it wouldn't that count as a rate?
Sep 9, 2016, 3:52 am
#29
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Unfortunately it seems that cash upgrade fees never count. I had the same at the IC Bali for a rewards stay where I paid up for Club for 4 nights. Does not count. My F&B spend though posted without issue.
Sep 9, 2016, 6:15 am
#30
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600