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Old Sep 15, 2014, 9:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
  1. Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
    A. No.

  2. Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
    A. No.

  3. Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
    A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.

  4. Q. How long will it take for my points to post?
    A. Normally they post within a week or two.

  5. Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
    A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)

  6. Q. Where can I find the Bonus Point package with Breakfast rate?
    A. Click here to book Bonus Points Package with (or without) Breakfast rate.

    NOTE: Make sure that your email confirmation states something like this:

    Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!

    Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.

  7. Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
    A. See this post from IHG's FlyerTalk representative.

  8. Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
    A. No

  9. Q. What are the conditions for the free nights being awarded?
    A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.

  10. Q.I chose the 2 free nights award, how do I book them?
    A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.

  11. Q. Can I trade the free nights?
    A. Not on FlyerTalk. They are specifically designated non-transferable.

Post #2585 has a link to the Dashboard. You can "Claim" free nights there.

Please update the FAQ as seems expedient.
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Old Sep 11, 2014, 1:30 pm
  #556  
 
Join Date: Jan 2013
Location: Houston, TX
Programs: HHonors Gold, PC Plat, WN A+
Posts: 30
Might be a newb question since I've never done a "big win" promo like this before, but can one stay/night count for more than one requirement? I have a requirement to stay two weekends and another for 4 nights. So would two 2 night weekend stays fulfill both? And I also have one to try two brands, so if I stayed at 2 different brands for my 2 stays I would satisfy all 3?
ashishduh is offline  
Old Sep 11, 2014, 1:48 pm
  #557  
 
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Originally Posted by the hotel bar
From VFTW's post on 9/5:
"IHG confirmed for me that these free nights work just list their co-brand credit card’s annual free night: usable at any participating IHG property (as long as reward nights are available) and expire after 12 months."

http://viewfromthewing.boardingarea....le/#more-27581
Does not seem to gel with the terms and conditions received by loyalty lobby, which is much more specific : http://loyaltylobby.com/2014/09/10/c...-availability/
crimsona is offline  
Old Sep 11, 2014, 2:16 pm
  #558  
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Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
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Posts: 10,689
Originally Posted by the hotel bar
From VFTW's post on 9/5:
"IHG confirmed for me that these free nights work just list their co-brand credit card’s annual free night: usable at any participating IHG property (as long as reward nights are available) and expire after 12 months."

http://viewfromthewing.boardingarea....le/#more-27581
Originally Posted by crimsona
Does not seem to gel with the terms and conditions received by loyalty lobby, which is much more specific : http://loyaltylobby.com/2014/09/10/c...-availability/
Disclaimers in Legalese bolded in red.

I think we can read this as similar to the Point Break's availability.
tentseller is offline  
Old Sep 11, 2014, 2:18 pm
  #559  
 
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Originally Posted by ashishduh
Might be a newb question since I've never done a "big win" promo like this before, but can one stay/night count for more than one requirement? I have a requirement to stay two weekends and another for 4 nights. So would two 2 night weekend stays fulfill both? And I also have one to try two brands, so if I stayed at 2 different brands for my 2 stays I would satisfy all 3?
You are spot on, the more you can lump together the better
chrism20 is offline  
Old Sep 11, 2014, 2:37 pm
  #560  
 
Join Date: May 2007
Location: DFW
Programs: WN A+, AA, HYATT DIAMOND, SPG
Posts: 1,125
Do points plus cash qualify for a stay?
mile ho is offline  
Old Sep 11, 2014, 2:41 pm
  #561  
 
Join Date: Oct 2010
Location: MUC/RJK
Programs: SQ G, LH FTL, UA S, Marriott Plat, Hertz PC
Posts: 1,442
No. Points&Cash is just a way to buy enough points for an award stay.
hdogan is offline  
Old Sep 11, 2014, 2:53 pm
  #562  
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Join Date: Jul 2007
Posts: 4,477
Anyone knows exactly start date of this promotion. When I registered it says starting on 4th September. But when I checked my offer today the start date is shifted to 10th September...Very confused since I had a stay on 5th September!
FlyerTalker688786 is offline  
Old Sep 11, 2014, 3:02 pm
  #563  
 
Join Date: Oct 2009
Posts: 5,041
4 free nights or 156,000 points

It sounds as if I choose nights I'd get 78k points in addition to the 4 free nights

Max Earning Potential

"Nights"

Offer Points
78,000

Potential Nights
4

"Points"

Offer Points
78,000

Bonus Points
78,000

Total Points
156,000
Hannibal Lecter is offline  
Old Sep 11, 2014, 3:10 pm
  #564  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
My list of tasks changed too. It shrank from 6 out of 7 to 4 out of 5. Unfortunately, the ones that invoke the highest relative cost for me (compared to my costs if stayed without consideration for this promo) are the ones that remain, so unless it changes yet again, I think I'm just gonna sit this one out. (I'm already sitting on 400k+ IHG points which I don't use all that often.)

But the new landing page I found misleading: It claimed I could get 2 free nights with "just 3 steps": register, subscribe, look up your rewards. But the look up your rewards link led me to my actual (4 out of ) 5 tasks, which of course are uncompleted, so there are no rewards!

Last edited by sdsearch; Sep 12, 2014 at 5:45 pm Reason: spelling
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Old Sep 11, 2014, 6:02 pm
  #565  
 
Join Date: Jul 2002
Location: North East, MD
Programs: DL Plat, PC Spire, Amex Reserve, Hilton Gold
Posts: 182
Originally Posted by chongcao
Anyone knows exactly start date of this promotion. When I registered it says starting on 4th September. But when I checked my offer today the start date is shifted to 10th September...Very confused since I had a stay on 5th September!
Where are you looking? I checked the terms on my 19 stay offer #1 and still says September 4th. I hope I am right:

Which must be completed between 4 September 2014 and 31 December 2014 (both dates inclusive) at InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn
Steven NH/BOS is offline  
Old Sep 11, 2014, 6:27 pm
  #566  
 
Join Date: Sep 2012
Posts: 4,431
Let's say you guys have no immediate hotel plans for the next 12 months, but do have some potential plans for Thailand, Dubai, Japan over for 2015. Would you take 50K points of the 2 free nights expiring in 12 months?
DaveInLA is offline  
Old Sep 11, 2014, 10:41 pm
  #567  
 
Join Date: Mar 2011
Posts: 167
Originally Posted by crimsona
Does not seem to gel with the terms and conditions received by loyalty lobby, which is much more specific : http://loyaltylobby.com/2014/09/10/c...-availability/
No it does not, but I don't put a ton of weight in IHG T&Cs. Half the posts on this thread are in some way related to what the heck the T&Cs mean

I'm not huge fan of VFTW, but to the best of my knowledge, I don't know him to be a liar. So if he says that he got confirmation from an IHG source that the award nights will be treated the same as the CC annual free night, I'm inclined to believe that over the not-worth-the-paper-it's-printed-on-IHG-T&Cs

But since this is IHG we're talking about..... I think I'll wait for some reports from the field to come in just to be on the safe side
the hotel bar is offline  
Old Sep 11, 2014, 10:52 pm
  #568  
Suspended
 
Join Date: Nov 2010
Posts: 1,677
Agree the terms are terrible. A construction contractor could write better t&c than the IHG law group.

And this is another promo where we get to "eat" the hotel nights....LOL
BillyBaloney is offline  
Old Sep 11, 2014, 11:25 pm
  #569  
 
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,285
Originally Posted by BillyBaloney
And this is another promo where we get to "eat" the hotel nights....LOL
I think it's a trope of Indian English to use "consume" where people from other countries would normally use a word such as "complete". As in, "The nights are considered completed when...."
darthbimmer is offline  
Old Sep 12, 2014, 12:02 am
  #570  
 
Join Date: Apr 2006
Programs: Hilton Diamond, Marriott Lifetime Titanium
Posts: 127
Originally Posted by NJUPINTHEAIR
SEEKING ADVICE --

It appears that with the prior Big Win promotion(s) a number of people were not getting points when going thru a cash back shopping portal, supposedly getting dinged because it was considered a 3rd party site.

Later posts seem to have indicated that it was not the shopping portal nor the rate booked via that portal, but a general screw up by IHG or its auditor employees, instead.

Still, a number of individuals posted that their Big Win entries were disallowed using either Mr. Rebates or E-Bates. Others, on the other hand, reported no problem whatsoever, either because they did not use a legitimate discounted rate, i.e. AAA, etc., or they were lucky.

Did we arrive at a final consensus of use of cash back shopping portals for the Big Win promotions and/or various rates booked thru them, or not?

Since the Big Win promotion, I am sure that some must have used Cash back portals -- have those subsequent reservations earned IHG points and stay credit?

Just trying to make a decision on whether I should use these portals or not. Obviously, the rate booked via the IHG App cannot go thru a cash back portal.

Many thanks,

NJ
NJUPINTHEAIR, I wanted to add something regarding your inquiry. I read my offer closely and noticed the use of the word "direct" in the offer that read: Book 3 stays direct on our ihg.com web/mobile sites or IHG App. So, I called IHG customer service and posed the question regarding the word "direct". The agent I spoke to said that stays booked "via" cash back portals (TopCashBack, Mr. Rebates, Ebates) were NOT considered direct. Now the information an agent provides is only as good as the knowledge they have; however, the agent I spoke with was very confident that I needed to go "direct" to ihg.com when making the reservation and not via a cash back portal. I recommend others pose the same question to the customer service folks at IHG and see if we get a consensus of opinion.

GoingGal
GoingGal is offline  


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