Are points returned if cancel award stay?
Feb 16, 2012, 5:18 pm
#1
Original Poster
Join Date: Aug 2004
Location: Atlanta
Programs: POS, Delta Skymiles, IC Plat Amb., Hilton Gold, SPG gold
Posts: 1,619
Are points returned if cancel award stay?
Hi - I always thought that if you book an award stay and then cancel, that the points are returned to your account. But when I attempt to book an award stay, it says "a deposit for the full amount is required".
I called support line 3 times and all I get is Manila and they can't even locate the hotel - they keep telling me that hotel is not in the chain - lol - it's on the priorityclub site and I have stayed there many times!
Any help is appreciated or a number to call to get someone in the US is great too.
I called support line 3 times and all I get is Manila and they can't even locate the hotel - they keep telling me that hotel is not in the chain - lol - it's on the priorityclub site and I have stayed there many times!
Any help is appreciated or a number to call to get someone in the US is great too.
Feb 16, 2012, 5:26 pm
#3
Join Date: Sep 2011
Location: SFO/SMF
Programs: Holder of six "persona non-grata" awards
Posts: 1,914
Hi - I always thought that if you book an award stay and then cancel, that the points are returned to your account. But when I attempt to book an award stay, it says "a deposit for the full amount is required".
I called support line 3 times and all I get is Manila and they can't even locate the hotel - they keep telling me that hotel is not in the chain - lol - it's on the priorityclub site and I have stayed there many times!
Any help is appreciated or a number to call to get someone in the US is great too.
I called support line 3 times and all I get is Manila and they can't even locate the hotel - they keep telling me that hotel is not in the chain - lol - it's on the priorityclub site and I have stayed there many times!
Any help is appreciated or a number to call to get someone in the US is great too.
Feb 16, 2012, 5:33 pm
#4
Original Poster
Join Date: Aug 2004
Location: Atlanta
Programs: POS, Delta Skymiles, IC Plat Amb., Hilton Gold, SPG gold
Posts: 1,619
Finally got to someone in the USA - also got a number to always get someone in the usa - yay!
He said that this hotel has specific restrictions for one of the nights I want due to a basketball conference - so i would get the points back but be out $200 cash for the first night. They should really make that clear when a hotel has a certain restriction in effect - in all my years with IHG I have never seen this before.
Thanks Fozzie and Dave for your quick replies!
He said that this hotel has specific restrictions for one of the nights I want due to a basketball conference - so i would get the points back but be out $200 cash for the first night. They should really make that clear when a hotel has a certain restriction in effect - in all my years with IHG I have never seen this before.
Thanks Fozzie and Dave for your quick replies!
Feb 16, 2012, 6:32 pm
#5
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Finally got to someone in the USA - also got a number to always get someone in the usa - yay!
He said that this hotel has specific restrictions for one of the nights I want due to a basketball conference - so i would get the points back but be out $200 cash for the first night. They should really make that clear when a hotel has a certain restriction in effect - in all my years with IHG I have never seen this before.
Thanks Fozzie and Dave for your quick replies!
He said that this hotel has specific restrictions for one of the nights I want due to a basketball conference - so i would get the points back but be out $200 cash for the first night. They should really make that clear when a hotel has a certain restriction in effect - in all my years with IHG I have never seen this before.
Thanks Fozzie and Dave for your quick replies!
To be fair, the restrictions were stated on the confirmation page in my case which I almost missed since I had stayed there so often I wasnt expecting different terms to normal
Dave
Feb 17, 2012, 5:08 am
#6
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
Yes, any time there is a local major event - sports, concert or whatever, there is a rash of incredible coincidences whereby point reservations are mysteriously dropped from the system.
It can range from the HI in Albany doing it annually for the Bar exam given up the block to the HI in Waltham screwing you for weekends when there is Patriots game.
And every time the PC Club desk is shocked - shocked! that this "glitch" appeared in the reservation.
It can range from the HI in Albany doing it annually for the Bar exam given up the block to the HI in Waltham screwing you for weekends when there is Patriots game.
And every time the PC Club desk is shocked - shocked! that this "glitch" appeared in the reservation.
Feb 17, 2012, 6:36 am
#7
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Yes, any time there is a local major event - sports, concert or whatever, there is a rash of incredible coincidences whereby point reservations are mysteriously dropped from the system.
It can range from the HI in Albany doing it annually for the Bar exam given up the block to the HI in Waltham screwing you for weekends when there is Patriots game.
And every time the PC Club desk is shocked - shocked! that this "glitch" appeared in the reservation.
It can range from the HI in Albany doing it annually for the Bar exam given up the block to the HI in Waltham screwing you for weekends when there is Patriots game.
And every time the PC Club desk is shocked - shocked! that this "glitch" appeared in the reservation.