points not added to balance, although points are shown in recent stay history
May 3, 2010, 6:55 am
#1
Original Poster
Join Date: Oct 2009
Location: ZRH
Programs: LH SEN, BA Gold, Bonvoy Plat, IHG Spire RA
Posts: 580
points not added to balance, although points are shown in recent stay history
Dear all,
did somebody had already the case, that the last stay is shown in the recent history, including points earned, but those points are not added to the total points balance? I have to say, that the entry in the history, was added today, only.
Or is just a system glitch and it will be updated within the next day.
did somebody had already the case, that the last stay is shown in the recent history, including points earned, but those points are not added to the total points balance? I have to say, that the entry in the history, was added today, only.
Or is just a system glitch and it will be updated within the next day.
May 3, 2010, 10:46 am
#2
Original Poster
Join Date: Oct 2009
Location: ZRH
Programs: LH SEN, BA Gold, Bonvoy Plat, IHG Spire RA
Posts: 580
Dear all,
did somebody had already the case, that the last stay is shown in the recent history, including points earned, but those points are not added to the total points balance? I have to say, that the entry in the history, was added today, only.
Or is just a system glitch and it will be updated within the next day.
did somebody had already the case, that the last stay is shown in the recent history, including points earned, but those points are not added to the total points balance? I have to say, that the entry in the history, was added today, only.
Or is just a system glitch and it will be updated within the next day.
May 4, 2010, 2:01 pm
#3
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,455
This is pretty common. I've also had the situation where postings will only show up in certain views (i.e. 180 day history but not 30 day history) for up to a day, then everything corrects itself fine.
