Reward night reservation cancellation
#1
Original Poster
Join Date: Jul 2008
Programs: Delta GM, HH Diamond, SPG Gold, Priority Plat, Avis Prez
Posts: 105
Reward night reservation cancellation
If I cancel the stay do they deposit the points back into my account? Or are reward nights not eligible for point refunds?
Thanks! ^
P.S. Is this different for pointbreak reward nights?
Thanks! ^
P.S. Is this different for pointbreak reward nights?
Last edited by feelthecool; Jan 23, 2009 at 12:29 am
#3
Join Date: Oct 2004
Location: Glasgow, UK
Programs: BAEC Gold, Priority Club RA, Lots of other cards
Posts: 3,099
With the pointsbreak your supposed to loose the points but I believe that everyone has had the points returned to their account.
Regards
J
#4
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Yes, they all went back, when you cancel a Point break night. The policy is, that they will not refund the points for the first night (5k points).
#7
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
The PointBreaks page used to say: "Priority Club PointBreaks are only available at select locations for a limited time. Cancellations of Priority Club PointBreaks reservations will forfeit points equal to the first night of the reservation."
http://web.archive.org/web/200703281...rateCode=IVANI
Now it just says, "Offer and participating hotels are subject to change at any time, valid for stays thru X, 2009. Reward night terms and conditions apply."
The Reward T&C state:
"Priority Club PointBreaks are a feature of Reward Nights. Point Breaks are Reward Nights priced at 5,000 points at selected hotels for a limited period of time, instead of the standard redemption rate. Priority Club PointBreaks Reward Nights are based on availability and PointBreaks locations may be added or deleted at any time."
#8
Join Date: Oct 2004
Location: Glasgow, UK
Programs: BAEC Gold, Priority Club RA, Lots of other cards
Posts: 3,099
#9
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
I take it the processing fee is not applied in practice?
Originally Posted by Reward Nights T&Cs
11. Priority Club members who cancel their Reward Night reservation will have their points used for that reservation re-deposited into the member's Priority Club account, and may be subjected to a processing fee. ...
#12
Join Date: Mar 2007
Location: Canada
Programs: SPG Platinum, Marriott Platinum, IHG Spire
Posts: 155
Anyone had experience booking reward nights for the upcoming Olympics and canceling them?
Found a reward night for February and would like to book it but a couple things jumped out. Booking says that a deposit is required for the entire stay due at the time of booking, and the cancellation policy says canceling your reservation will result in forfeiture of your deposit (so basically a non-refundable booking.)
This is the wording that is on regular paid reservations and still shows up here on a reward night reservation, but do you think there would be a deposit to pay on a reward night? If I made the booking and then canceled it (dates might change) does forfeiting the deposit mean I don't get my points back? Just wondered what people thought.
Found a reward night for February and would like to book it but a couple things jumped out. Booking says that a deposit is required for the entire stay due at the time of booking, and the cancellation policy says canceling your reservation will result in forfeiture of your deposit (so basically a non-refundable booking.)
This is the wording that is on regular paid reservations and still shows up here on a reward night reservation, but do you think there would be a deposit to pay on a reward night? If I made the booking and then canceled it (dates might change) does forfeiting the deposit mean I don't get my points back? Just wondered what people thought.
#14
Join Date: Mar 2007
Location: Canada
Programs: SPG Platinum, Marriott Platinum, IHG Spire
Posts: 155
They don't give a deadline to cancel the reward night by (like 4pm on whatever date for example). The cancellation policy just says you forfeit your deposit if you cancel or fail to arrive. Just wondered what forfeiting your deposit meant when there was no money being used for the stay and you weren't paying a deposit when making the reservation. Are your points your deposit? It just sounds like wording from a paid reservation and I was wondering how it applied to a points booking.
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
They don't give a deadline to cancel the reward night by (like 4pm on whatever date for example). The cancellation policy just says you forfeit your deposit if you cancel or fail to arrive. Just wondered what forfeiting your deposit meant when there was no money being used for the stay and you weren't paying a deposit when making the reservation. Are your points your deposit? It just sounds like wording from a paid reservation and I was wondering how it applied to a points booking.