Email or Write with complaint?
Jun 30, 2005, 5:32 pm
#1
Original Poster
Join Date: Feb 2004
Location: UK
Posts: 267
Email or Write with complaint?
I have a complaint letter ready to go to both the Ambassador Centre and the manager of the hotel in question. does anyone still send letters? I would think it would look more formal. what would you guys advise?
Jun 30, 2005, 7:41 pm
#4
Join Date: May 2005
Location: MIA/SJU/MCO
Programs: AA LT PLT; DL GLD, UA nothing, B6 Mosaic; Emerald Club Executive
Posts: 3,331
[email protected]
The hotel doesn't have the choice to ignore it, or they get hit with a financial penalty and a bad mark on their overall scores.
The hotel doesn't have the choice to ignore it, or they get hit with a financial penalty and a bad mark on their overall scores.
Jul 27, 2005, 11:49 pm
#8
Join Date: Jun 2004
Location: ORD, MDW
Posts: 219
Faxes
Has anyone ever faxed a complaint to the InterContinental Hotel Group's headquarters in the UK? If so, to which number did you send your complaint? I am currently at the CP JFK Airport after the cancellation of a UAL flight to ORD and am not happy with the way I've been treated. I have found a fax number (+44 0 0870 4009101) on the company's website for guest relations in Europe, Middle East and Africa, but only a P.O. box for guest relations in the Americas.
Last edited by mlhall; Jul 28, 2005 at 12:59 am
Jul 30, 2005, 1:06 pm
#12
Join Date: Dec 2004
Programs: DL Skymiles, Priority Club Plat AMB.,HHonors Gold,Amex
Posts: 272
I've never filed a complaint with IHG but depending on how servere the situation is, I would actually do it all. Email, Letter, Phone call to hotel + PC Guest Relations, and fax. Just as they can ignore an email, they "lose" letters. To be honest, nothing might work, but it's all worth a try.