IC using COVID to deny RA benefits
May 28, 2020, 1:12 am
#16
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Nonsense. If a hotel closes facilities or certain services won't be provided then they should inform the guest prior to arrival.
May 28, 2020, 1:16 am
#17
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Should probably add that the hotel did not contact me to advise on any changes. It was only because I called them to find out about restaurants/bars and other facilities when I was told that there would be no Club access. I subsequently cancelled by bookings because there was no adequate replacement benefit offered. ...
I will certainly not give them any money.
I will certainly not give them any money.
May 28, 2020, 7:17 pm
#18
Original Poster
Join Date: Jul 2002
Location: SYD, Australia......Hotels: HHon LT Diamond, Hyatt LT Glob, Marriott AMB (LT Gold), IHG AMB (20 years of SCC and RoyAMB dropped 2024)...Airlines: BA GGL (OW Emerald), LH FTL (*S), QF Plat (LT Gold), VA, UA Silver (*S), SQ Silver (*S)
Posts: 2,101
Dave, maybe we can agree to disagree on this one....
I ended up booking the Four Seasons via hotels.com....included free valet parking, newly refurbished rooms and great breakfast. And right next to the now deserted Rocks area. And was cheaper than the IC anyway....might be time to change my affiliations with hotel programs if this becomes a trend that hotels are simply abusing our loyalty as I feel the "friendship" is being stretched too far now.
I ended up booking the Four Seasons via hotels.com....included free valet parking, newly refurbished rooms and great breakfast. And right next to the now deserted Rocks area. And was cheaper than the IC anyway....might be time to change my affiliations with hotel programs if this becomes a trend that hotels are simply abusing our loyalty as I feel the "friendship" is being stretched too far now.