IC Mar Menor 'We don't do loyalty things'
Aug 27, 2018, 1:46 pm
#1
Original Poster
Join Date: Nov 2009
Posts: 284
IC Mar Menor 'We don't do loyalty things'
I've just returned from three days at IC Mar Menor where I was told 'we don't do the loyalty things like ambassador or IHG'.
I'm a Platinum Ambassador, when I stayed before as a IHG Platinum I got a welcome drink voucher and a room upgrade. This time all I got was the 4pm check out and a fruit plate, after a squabble at reception.
Should I hit up IHG customer service to say they aren't sticking to the brand guidelines?
I'm a Platinum Ambassador, when I stayed before as a IHG Platinum I got a welcome drink voucher and a room upgrade. This time all I got was the 4pm check out and a fruit plate, after a squabble at reception.
Should I hit up IHG customer service to say they aren't sticking to the brand guidelines?
Aug 27, 2018, 3:22 pm
#4
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Aug 27, 2018, 5:11 pm
#5
Join Date: Jun 2008
Location: BER
Programs: BAEC GGL/GfL, Lufthansa SEN, Hilton Diamond, misc other stuff
Posts: 1,374
I've been there as Platinum Amb and we got upgraded from a small suite to the Presidential Suite and received fruit+wine. Free parking was thrown in as well.
It was right after Christmas with very low occupancy, though.
It was right after Christmas with very low occupancy, though.
Aug 28, 2018, 5:59 am
#8
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Yes, I think we forget cash trumps loyalty in the Ambassador programme.
I can begin to understand the frustration of hotel owners and managers when IHG tells them "there's this group of folk who have paid us a couple of hundred dollars, so we'd like you to treat them real nice and give them some free stuff".
Perhaps IHG give hotels some incentive for hotels to pass on some love to Ambassadors.....
I can begin to understand the frustration of hotel owners and managers when IHG tells them "there's this group of folk who have paid us a couple of hundred dollars, so we'd like you to treat them real nice and give them some free stuff".
Perhaps IHG give hotels some incentive for hotels to pass on some love to Ambassadors.....
Aug 28, 2018, 6:47 am
#9
Original Poster
Join Date: Nov 2009
Posts: 284
Yes, I think we forget cash trumps loyalty in the Ambassador programme.
I can begin to understand the frustration of hotel owners and managers when IHG tells them "there's this group of folk who have paid us a couple of hundred dollars, so we'd like you to treat them real nice and give them some free stuff".
Perhaps IHG give hotels some incentive for hotels to pass on some love to Ambassadors.....
I can begin to understand the frustration of hotel owners and managers when IHG tells them "there's this group of folk who have paid us a couple of hundred dollars, so we'd like you to treat them real nice and give them some free stuff".
Perhaps IHG give hotels some incentive for hotels to pass on some love to Ambassadors.....