Accelerate requirement in wrong Region / Continent?
Jan 22, 2018, 1:35 am
#1
Original Poster
Join Date: Jan 2008
Programs: AB Platinum (AB4EVA), IHG Diamond, Dominos Gold
Posts: 956
Accelerate requirement in wrong Region / Continent?
I felt tricked / robbed by IHG. In Q3 Accelerate 2017, one offer was to
which would have also been the final challenge for my achievement bonus. When an (IMHO) qualifying stay didn't count and I requested customer service to credit it, they made me aware of the Ts&Cs stating
Note that I am residing in Germany and rarely travel to those regions.
Also worth noting that 1 out of 2 stays in Germany did in fact count towards this promo.
Looks like they're trying the same thing again as I've just spotted the very same challenge (2x Your Rate in Asia Pacific (excluding China, Hong Kong, Macau and Taiwan), the Middle East and Africa) in Q1 Accelerate.
Did anyone face similar issues / hidden Ts & Cs?
Just about to make a few bookings and almost went for the Your Rate Package, but I feel IHG is taking the piss.
Earn 2,800 bonus points when you complete 2 Your Rate Bonus Points Package stay(s).
(...)rate Stays have been consumed by the member between 1 September 2017 and 31 December 2017 (both dates inclusive) at InterContinental®, Crowne Plaza®, Hotel Indigo®, Holiday Inn®, Holiday Inn Resort®, Holiday Inn Express®, Staybridge Suites®, in Asia Pacific (excluding China, Hong Kong, Macau and Taiwan), the Middle East and Africa.
Also worth noting that 1 out of 2 stays in Germany did in fact count towards this promo.
Looks like they're trying the same thing again as I've just spotted the very same challenge (2x Your Rate in Asia Pacific (excluding China, Hong Kong, Macau and Taiwan), the Middle East and Africa) in Q1 Accelerate.
Did anyone face similar issues / hidden Ts & Cs?
Just about to make a few bookings and almost went for the Your Rate Package, but I feel IHG is taking the piss.
Jan 22, 2018, 2:43 am
#2
Join Date: Jan 2017
Posts: 123
Did the other bonus point package track?
I have the same terms as you - almost certainly due to an IHG glitch - and all 4 bonus point packages paid out for U.K hotels. I also suspect, if not everybody, most people here had the same terms for this offer and are oblivious.
The problem you have then is because the IHG customer services have no common sense, and so to them it makes perfect sense why it didn't track, rather than somebody wrote the wrong terms and conditions and you have separate issue that needs manually fixing by them.
I have the same terms as you - almost certainly due to an IHG glitch - and all 4 bonus point packages paid out for U.K hotels. I also suspect, if not everybody, most people here had the same terms for this offer and are oblivious.
The problem you have then is because the IHG customer services have no common sense, and so to them it makes perfect sense why it didn't track, rather than somebody wrote the wrong terms and conditions and you have separate issue that needs manually fixing by them.
Jan 22, 2018, 5:13 am
#3
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Jan 27, 2018, 11:04 am
#5
Join Date: Jun 2004
Location: USA
Programs: Hilton Diamond, IHG Diamond, Marriott Platinum
Posts: 123
I felt tricked / robbed by IHG. In Q3 Accelerate 2017, one offer was to
which would have also been the final challenge for my achievement bonus. When an (IMHO) qualifying stay didn't count and I requested customer service to credit it, they made me aware of the Ts&Cs stating
Note that I am residing in Germany and rarely travel to those regions.
Also worth noting that 1 out of 2 stays in Germany did in fact count towards this promo.
Looks like they're trying the same thing again as I've just spotted the very same challenge (2x Your Rate in Asia Pacific (excluding China, Hong Kong, Macau and Taiwan), the Middle East and Africa) in Q1 Accelerate.
Did anyone face similar issues / hidden Ts & Cs?
Just about to make a few bookings and almost went for the Your Rate Package, but I feel IHG is taking the piss.
which would have also been the final challenge for my achievement bonus. When an (IMHO) qualifying stay didn't count and I requested customer service to credit it, they made me aware of the Ts&Cs stating
Note that I am residing in Germany and rarely travel to those regions.
Also worth noting that 1 out of 2 stays in Germany did in fact count towards this promo.
Looks like they're trying the same thing again as I've just spotted the very same challenge (2x Your Rate in Asia Pacific (excluding China, Hong Kong, Macau and Taiwan), the Middle East and Africa) in Q1 Accelerate.
Did anyone face similar issues / hidden Ts & Cs?
Just about to make a few bookings and almost went for the Your Rate Package, but I feel IHG is taking the piss.
Jan 27, 2018, 11:53 am
#6
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Same thing with me. Ever since I stayed in one Holiday Inn Express property in Hong Kong last year for 2 nights, they've deemed it ok to add Asia hurdles to my challenges even though I don't venture out that region often. If I had known that stay would have triggered this, I would have opted to stay at a non-IHG property instead (shakes fist at IHG promotions department). Don't they realize some people like to travel to destinations once for vacation and move onto other places rather than visiting the same destination/region repeatedly???
Accelerate bonus are usually 5/7 or 6/8 tasks, and IHG are trying to get you to give IHG more stays. I get eg stay 8 nights for 10k in Asia (my current acct address) which is poor *1250pts/night) AND stay 1x night in Europe for 18000points for Accelerator 1Q2018. For older Accelerators apart from Asia and europe, I hot USA/Americas task despite never saying outside Europe/Asia
Jan 28, 2018, 1:46 pm
#7
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
Weird travel places based on accelerate/crack the case have been there from the start, I have had Indigo/Staybridge requirements where the nearest one was London or Abu Dhabi at the time, both places I had yet to get anywhere near.