Kimpton Status, Award Nights and Points Transferring Over
Jan 6, 2018, 3:58 pm
#17
Original Poster
Join Date: Mar 2008
Location: DEN
Programs: UA Silver, whatever the Amex plat gets me and somehow still IHG Diamond after 3 years of no nights
Posts: 693
I am also anxiously awaiting the ability to book Kimpton stays on IHG site. I don't really want to count on booking Kimpton stays for things like Accelerate promos until I can do it on the IHG website.
Jan 6, 2018, 5:01 pm
#18
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Jan 7, 2018, 12:38 pm
#19
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
I was one stay short of free night and was expecting the 6 nights to be converted to IHG points. Was pleasantly surprised to see this note in my Kimpton account:
“We noticed you were just one stay away from a free night so we added a bonus stay. Enjoy your free night! You can redeem at a Kimpton hotel now by calling 888.695.4678 or at any IHG® Hotel after you receive your new IHG Rewards Club account details.”
Nice gesture. I made IC this year as well.
“We noticed you were just one stay away from a free night so we added a bonus stay. Enjoy your free night! You can redeem at a Kimpton hotel now by calling 888.695.4678 or at any IHG® Hotel after you receive your new IHG Rewards Club account details.”
Nice gesture. I made IC this year as well.
Jan 9, 2018, 9:38 pm
#22
Original Poster
Join Date: Mar 2008
Location: DEN
Programs: UA Silver, whatever the Amex plat gets me and somehow still IHG Diamond after 3 years of no nights
Posts: 693
I had 3, only 2 were showing initially and now all 3 are showing.
Side note... the IHG site was showing Kimptons, but just included a link to book on Kimpton.com. The website now says the Nashville Aertson doesn't have availability for the dates you are looking for (I selected a few dates, near and far out). Wondering if they are now setup, just need inventory loaded. Seems like progress. I didn't check other properties.
Side note... the IHG site was showing Kimptons, but just included a link to book on Kimpton.com. The website now says the Nashville Aertson doesn't have availability for the dates you are looking for (I selected a few dates, near and far out). Wondering if they are now setup, just need inventory loaded. Seems like progress. I didn't check other properties.
Jan 10, 2018, 7:20 am
#23
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,487
Received quite a shock this morning when I called the Kimpton Inner Circle line (which according to the Kimpton website is supposed to be surviving in some form as the "VIP Dedicated Phone Line") and heard it answered as "IHG Customer Care". However, based on the call (vs my interactions with IHG, even the Ambassador line) I do think the person helping me was ex-Kimpton as he was (a) extremely friendly, (b) seemed to be located on-shore (which is rarely the case in my experience with IHG phone agents) and (c) seemed fairly knowledgeable about Kimpton, which I wouldn't expect for a non-Kimpton agent on the first day of integration.
Jan 10, 2018, 10:52 am
#24
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Am I the only one that thinks its ridiculous that Kimpton free nights cannot be used yet for IHG properties. Shouldn't it be the same coding as the credit card free night that already exists?
Jan 10, 2018, 12:59 pm
#25
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,039
I’m now seeing my Kimpton reservations for future stays listed in the IHG app so that’s a positive sign. Looks like I can book Kimptons in the App as well. The Kimpton website booking engine also seems to be migrating to IHG.
Last edited by FlyinHawaiian; Jan 10, 2018 at 1:22 pm
Jan 14, 2018, 12:56 pm
#26
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
I thought that we'd be able to use them anywhere as well, but since I want to continue to stay at Kimptons I guess that's fine... just have a lot (7) to use.
Jan 14, 2018, 6:09 pm
#27
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
I was able to use one of my free Kimpton nights for the CP City in London. In fact, it let me book a suite for free.
Jan 14, 2018, 6:16 pm
#28
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
One of my upcoming Kimpton stays is missing from my upcoming "stays and events" page, but the other two are there. But I can find the missing stay when I search by confirmation number, even though it's a Kimpton confirmation and not an IHG confirmation. Bizzare.
And then when I went to look at the stay details, it cancelled the reservation!
And then when I went to look at the stay details, it cancelled the reservation!
Jan 14, 2018, 6:22 pm
#29
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
How did you book using the kimpton free night? online? Is it correct that if a hotel has rooms available on points the free night certificates should have availability?
thanks
thanks
Jan 14, 2018, 6:42 pm
#30
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
I called the old Kimpton Karma number and had a very nice chat with an IHG Customer Care rep, based in the US. He was not ex-Kimpton, but said he's been amazed at how friendly the staff at the various Kimptons have been when he's called to check on various issues. They had duplicated my reservation but had forgotten to link the new IHG number into it, and he had them take care of it.
Online, and yes. If I remember correctly, there's a link in your account details to your free nights, and then you pick the free night and say you want to use it, and then you search for a property. The CP London City was 50k/night without the free night certificate.
Online, and yes. If I remember correctly, there's a link in your account details to your free nights, and then you pick the free night and say you want to use it, and then you search for a property. The CP London City was 50k/night without the free night certificate.