Aug 25, 2016, 7:43 am
Last edit by: sdsearch
For newcomers to IHG promotions, note that Holiday Inn Express and Holiday Inn (including Holiday Inn Resorts) are two different brand categories for these things. If your dashboard says 'stay at a Holiday Inn Express' as one of the tasks and you stay at a Holiday Inn, it will NOT credit for the Holiday Inn Express task. (and vice versa)
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
At IHG, points + cash stays are simply points stays where you bought some of the points at the time of the reservation. Once you finish the reservation, a points + cash stay shows as a points stay. Thus points + cash stays only count for tasks where they are specified, and not other tasks.
IHG Accelerate 2016 promotion (September to December 2016)
Dec 28, 2016, 9:49 am
#721
Join Date: Sep 2002
Posts: 396
I am having the same issue where they are telling me I did not qualify because I booked prior to the promotion. I had two stays, one was booked before and another stay was booked during; both paid with the IHG mastercard. The customer service is getting really bad and I've getting annoyed chasing my points.
The irony is that the most recent email started with "name is Sheena, glad to assist a highly valued Platinum Elite member like you.".
The irony is that the most recent email started with "name is Sheena, glad to assist a highly valued Platinum Elite member like you.".
Dec 28, 2016, 10:34 am
#723
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
I am having the same issue where they are telling me I did not qualify because I booked prior to the promotion. I had two stays, one was booked before and another stay was booked during; both paid with the IHG mastercard. The customer service is getting really bad and I've getting annoyed chasing my points.
The irony is that the most recent email started with "name is Sheena, glad to assist a highly valued Platinum Elite member like you.".
The irony is that the most recent email started with "name is Sheena, glad to assist a highly valued Platinum Elite member like you.".
Dec 28, 2016, 10:38 am
#724
Join Date: Oct 2014
Programs: Hilton Diamond, IHG Platinum, Bonvoy Silver, BA, AA, FlyingBlue, IberiaPlus,Wyndham Rewards
Posts: 141
Dec 28, 2016, 11:22 am
#725
Join Date: Sep 2002
Posts: 396
I have a feeling this is what "really" happened:
1. IHG stopped running their script to add promotion points for several weeks and waited for promotion to end.
2. Customer Service has no clue what the T&Cs are or when points will post. Give any excuse they can think of to deny adding points. They likely have to jump through tons of hoops to do it.
3. Employee running script finally added logic to look for IHG Mastercard paid stays.
4. They ran the script today and it happened to be shortly after I sent an email. Customer service probably hasn't read my email yet.
5. They will likely not investigate much and they will give a generic response like 'your points are posted'.
Dec 28, 2016, 3:15 pm
#726
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I sent a missing points about the credit card tasks several weeks ago and never got a reply. Now today I see that yesterday that and my completion bonus points posted. (As of just a few days ago, last time I checked my well-hidden-these-days progress dashboard, they were still showing as uncompleted tasks, so it went from nothing on the dashboard to there in my points activity in just a few days. I have no idea whether it had anything to with my missing points request, but given posts above I suspect maybe not.
Dec 28, 2016, 6:12 pm
#727
Join Date: Apr 2015
Location: SNA
Programs: IHG Spire A, HH Diamond
Posts: 46
My points (CC spend + achievement bonus) posted yesterday as well. I never contacted them about the missing points as the 8 weeks wasn't up yet. So, it seems that they finally ran that script to check for IHG CC spend.
Would be interesting to hear from people who got the manual adjustment which didn't show in the dashboard if they got the bonus twice?
Would be interesting to hear from people who got the manual adjustment which didn't show in the dashboard if they got the bonus twice?
Dec 29, 2016, 12:44 pm
#728
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
same here....i was expecting to call again next week after my 8 weeks were up....
Jan 4, 2017, 5:49 am
#729
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536