Account hacked, points spent
Jun 15, 2015, 12:12 pm
#16
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Jun 18, 2015, 12:52 pm
#17
Original Poster
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
Just to update, my account is still closed after 8 days, and despite various calls and emails, it looks like staying that way for the forseeable future.
It's still with the fraud department, and despite a supervisor calling me today to say she was going to create a new account for me, she then came back saying she couldn't, and that I'd have to wait another 3-5 days. - which has been the story all along.
It's simply not good enough.
It's still with the fraud department, and despite a supervisor calling me today to say she was going to create a new account for me, she then came back saying she couldn't, and that I'd have to wait another 3-5 days. - which has been the story all along.
It's simply not good enough.
Jun 18, 2015, 1:05 pm
#18
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,690
Just to update, my account is still closed after 8 days, and despite various calls and emails, it looks like staying that way for the forseeable future.
It's still with the fraud department, and despite a supervisor calling me today to say she was going to create a new account for me, she then came back saying she couldn't, and that I'd have to wait another 3-5 days. - which has been the story all along.
It's simply not good enough.
It's still with the fraud department, and despite a supervisor calling me today to say she was going to create a new account for me, she then came back saying she couldn't, and that I'd have to wait another 3-5 days. - which has been the story all along.
It's simply not good enough.
i hope your case is solved quickly, and to your satisfaction.
Jun 19, 2015, 8:23 am
#19
Original Poster
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
all the best for a speedy resolution, IHG is notorious for closing accounts, with no contact, and when they are contacted, they say you'll get a call from a supervisor within a few business days, it's a hell of a way to treat their loyal member customers, how about an automated email to let you know about, couldn't be too hard, or an automated telephone call, although i suspect that may well be too challenging for IHG's IT dept, and imagine their management cld care less in any case, they don't act in the interests of shareholders, so why wld they act in the best interests of their customers.
i hope your case is solved quickly, and to your satisfaction.
i hope your case is solved quickly, and to your satisfaction.
Thanks, Tim. Ironically, my account is now so secure that I cannot even access it.
Jun 19, 2015, 11:30 am
#20
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,690
like you said, how difficult cld it be to just establish a new account for you, crazy stuff, have they said, or put in writing that they'll give you your points back? They're an odd bunch.
Jun 19, 2015, 12:01 pm
#21
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
If you had a somewhat high balance , now that IHG corporate we're involved, no doubt they are taking the opportunity to review your account for any fraud to obtain points , bpg, use of promo codes, etc.
Until that decision is made your account is locked and you can not even open another account as the supervisor trying to help you found out.
Until that decision is made your account is locked and you can not even open another account as the supervisor trying to help you found out.
Jun 20, 2015, 5:11 am
#22
Original Poster
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
I called again this morning. They've now created a new account, which is blocked until my RA expires/renews in October. All of my points are now in this account which i'm unable to use. I have to use the old account until then..
Jun 20, 2015, 6:26 am
#23
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
HTB.
Jun 20, 2015, 7:22 am
#24
Original Poster
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
Jun 20, 2015, 8:32 am
#25
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,690
when you use the old account until your renewal date in October, i take it you're getting all the RA benefits, and additional points etc, and if they then transfer those points in Oct to the new account, everything shld be fine, other than the points being unusable, if you wanted to redeem, you don't think they'd allow that? i maintain my earlier view, that they are an odd lot. Why cldn't they just close that account, and give you a new one, simple?
Jun 20, 2015, 2:06 pm
#26
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Jun 20, 2015, 3:28 pm
#27
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,690
i'm not sure that this is a wide spread problem at IHG, earlier i made the obvious observation, that they add a layer, not dissimilar to the banks for example, a personal question.
Jun 20, 2015, 4:09 pm
#28
Join Date: May 2010
Posts: 25
Dear turner32,
Safety and Security at IHG are our first and foremost concern. IHG has a number of behind the scenes security processes to protect our guests while considering guest's requests for ease of use of their IHG Rewards Club Accounts. If you have concerns about any unauthorized access to your accounts, please contact the IHG Rewards Club Service Center at the contact details on the back of your IHG Rewards Club Card.
Sincerely,
Karen C.
Case Manager
IHGCare
Safety and Security at IHG are our first and foremost concern. IHG has a number of behind the scenes security processes to protect our guests while considering guest's requests for ease of use of their IHG Rewards Club Accounts. If you have concerns about any unauthorized access to your accounts, please contact the IHG Rewards Club Service Center at the contact details on the back of your IHG Rewards Club Card.
Sincerely,
Karen C.
Case Manager
IHGCare
Jun 21, 2015, 3:10 am
#30
Original Poster
Join Date: Aug 2009
Location: UK
Programs: IHG
Posts: 1,316
The old account is being kept alive purely for RA benefits. That's the one I have to use till October. I asked them for a form of recompense (points), so they gave me 5000 points. They are certainly strange.