Someone else using my account - stays showing up in 'upcoming reservations' !!?
Jun 30, 2014, 1:19 pm
#1
Original Poster
Join Date: Mar 2010
Programs: IB Platino
Posts: 99
Someone else using my account - stays showing up in 'upcoming reservations' !!?
Hi,
Would appreciate advice. Couple days ago a booking appeared in my upcoming reservations at Holiday Inn Shepperton - not made by me (I have no upcoming stays at the moment). I couldnt view the booking details online as it was made directly at the hotel, but the guest had the same name as me. It appeared to be a paid stay as points balance unaffected.
I called priority club, they cancelled the reservation under the assumption that I made it and no longer required it (I did raise a concern but they didn't seem too bothered). The cancellation notice was emailed to me. I also changed my email address and pin number in case the account may have been hacked.
The reservation was due for today so lo and behold the guest must have turned up at the hotel. It is yet again on my upcoming reservations and the 300 welcome bonus points have already been posted (I am a gold member).
Do I need to be worried about this? Is this a cock up at the hotel? Who should I speak to? I have previously made a reservation at the hotel 6 months ago with points, but cancelled due to change of travel plans.
Thanks
James
Would appreciate advice. Couple days ago a booking appeared in my upcoming reservations at Holiday Inn Shepperton - not made by me (I have no upcoming stays at the moment). I couldnt view the booking details online as it was made directly at the hotel, but the guest had the same name as me. It appeared to be a paid stay as points balance unaffected.
I called priority club, they cancelled the reservation under the assumption that I made it and no longer required it (I did raise a concern but they didn't seem too bothered). The cancellation notice was emailed to me. I also changed my email address and pin number in case the account may have been hacked.
The reservation was due for today so lo and behold the guest must have turned up at the hotel. It is yet again on my upcoming reservations and the 300 welcome bonus points have already been posted (I am a gold member).
Do I need to be worried about this? Is this a cock up at the hotel? Who should I speak to? I have previously made a reservation at the hotel 6 months ago with points, but cancelled due to change of travel plans.
Thanks
James
Jun 30, 2014, 1:55 pm
#4
Join Date: Jul 2012
Location: ARN
Programs: BAEC Gold, TK*Elite+, EBD, FBG, EKS, IHG Royal Ambassador
Posts: 768
Just enjoy the points. It happens once in a while. I noticed someone recently who had booked a club room at IC Shanghai Puxi. They were upgraded to a VERY nice suite (better than I have received, but I've never booked club there 
), due to my RA status, so they had a fantastic upgrade and I received the points and qualified nights.
Regarding your CC, they can't charge it without your consent. This is quite common I would say.
), due to my RA status, so they had a fantastic upgrade and I received the points and qualified nights. Regarding your CC, they can't charge it without your consent. This is quite common I would say.
Last edited by johhenrik; Jun 30, 2014 at 1:57 pm Reason: Spelling errors due to too many drinks in the club lounge at IC Park Lane ;)
Jun 30, 2014, 10:48 pm
#5
Join Date: May 1998
Location: australia
Posts: 5,762
They can and do charge incorrectly to credit cards on profile - how easy it is to get it corrected is variable.
An example:
http://www.flyertalk.com/forum/inter...servation.html
Jul 1, 2014, 5:03 am
#7
Suspended
Join Date: Sep 2010
Location: London
Programs: PC Plat, HH Gold, FB Gold, BA Gold
Posts: 217
It happen to me I made a reservation trough OTA not directly with IHG, but my father slept in this hotel before - and they applied his acc no to my reservation = same name
Jul 1, 2014, 5:35 am
#8
Join Date: Sep 2005
Location: UK
Posts: 1,314
Happens to me all the time (as I have a fairly common name) - the reservations usually disappear on the day of check-in, I guess when the real person checks in and notices that my address is on their registration form. I think I have only ever actually got any points credited once.
Jul 1, 2014, 11:16 am
#9
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
Hasn't happened to me yet.
Maybe I should change my name to John Smith and see if I get points for someone else's stays?
Maybe I should change my name to John Smith and see if I get points for someone else's stays?