IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Sep 1, 2016, 4:10 pm
#1261
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Has anyone heard from the Creation complaints team yet? After a number of emails where they tried to fob me off to IHG, and a phone call where they spent nearly 10 minutes blaming alternately IHG or myself, I've been promised the complaints team will be in touch about Creation's inability to credit the right number of points, inability to get the description right on the statement, and their customer services who somehow make Barclaycard look actually half decent....! Strangely enough, their complaints team are apparently ignoring me.
Sep 1, 2016, 4:13 pm
#1262
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
Has anyone heard from the Creation complaints team yet? After a number of emails where they tried to fob me off to IHG, and a phone call where they spent nearly 10 minutes blaming alternately IHG or myself, I've been promised the complaints team will be in touch about Creation's inability to credit the right number of points, inability to get the description right on the statement, and their customer services who somehow make Barclaycard look actually half decent....! Strangely enough, their complaints team are apparently ignoring me.
Sep 1, 2016, 4:31 pm
#1263
Join Date: Feb 2010
Posts: 284
Yep I had a reply from them which was poor and not actually addressing the complaint in general but they gave me the 99 fee back for the inconvenience
Bring back Barclaycard I say and the generous compensation !!!
Bring back Barclaycard I say and the generous compensation !!!
Sep 2, 2016, 11:10 am
#1264
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
Just wasted another 25 minutes speaking to the morons in the creation customer service centre.
After entering card details and D.O.B, I was asked for them again!
Had to explain the entire issue to yet another clown, who couldn't grasp the concept of 4 points per £ at IHG.
Was ultimately fobbed off with yet another lame promise of a call back as the other department wouldn't be back in until Monday.
Escalated it to the supervisor and after yet again explaining how there points system should work, was promised yet another call back on Monday and £20 for my trouble.
I will keep you posted!
After entering card details and D.O.B, I was asked for them again!
Had to explain the entire issue to yet another clown, who couldn't grasp the concept of 4 points per £ at IHG.
Was ultimately fobbed off with yet another lame promise of a call back as the other department wouldn't be back in until Monday.
Escalated it to the supervisor and after yet again explaining how there points system should work, was promised yet another call back on Monday and £20 for my trouble.
I will keep you posted!
Sep 2, 2016, 1:36 pm
#1266
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
If you're on the premium black card it's 4 points per pound at IHG and 2 points per pound elsewhere.
If you're on the regular card it's 2 at IHG and 1 elsewhere.
From my conversation today with them, I'd be amazed if anyone's getting double points at IHG, they are clueless about how many points they should be giving.
I've had my 20,000 bonus points and I'm not using the card any more, their management of it is appalling!
Sep 14, 2016, 6:35 am
#1268
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Have any of you guys managed to get your missing points yet?
That's me just getting round to working out my first two statements and I'm missing atleast 1,000 points by the look of things.
The little pie chart thing says I spent £165 at IHG last month. I had nine IHG nights last month all paid with the card and the F&B spend at ICO2 was more than £165 alone.
Also I've received an email from creation this morning welcoming me as a customer. I've got the £99 card but seem to have been sent the free card welcome email as it mentions that I'm now gold elite and that I get 1 point per pound and 2 at IHG.
This all seems a bit of a mess. I didn't think it would be possible but they are making Barclaycard look good.
That's me just getting round to working out my first two statements and I'm missing atleast 1,000 points by the look of things.
The little pie chart thing says I spent £165 at IHG last month. I had nine IHG nights last month all paid with the card and the F&B spend at ICO2 was more than £165 alone.
Also I've received an email from creation this morning welcoming me as a customer. I've got the £99 card but seem to have been sent the free card welcome email as it mentions that I'm now gold elite and that I get 1 point per pound and 2 at IHG.
This all seems a bit of a mess. I didn't think it would be possible but they are making Barclaycard look good.
Sep 14, 2016, 6:38 am
#1269
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 345
I'm finding similar things with the card too with points not correctly posting. I still have my premium Barclaycard and once I hit the £10k on the Creation card I shall go back to using Barclaycard.
I am disappointed. The sign up process was really swift and left me thinking I had made a good choice. Now I'm hoping Barclaycard don't ditch their IHG relationship anytime soon.
I am disappointed. The sign up process was really swift and left me thinking I had made a good choice. Now I'm hoping Barclaycard don't ditch their IHG relationship anytime soon.
Sep 14, 2016, 8:09 am
#1270
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
Have any of you guys managed to get your missing points yet?
That's me just getting round to working out my first two statements and I'm missing atleast 1,000 points by the look of things.
The little pie chart thing says I spent £165 at IHG last month. I had nine IHG nights last month all paid with the card and the F&B spend at ICO2 was more than £165 alone.
Also I've received an email from creation this morning welcoming me as a customer. I've got the £99 card but seem to have been sent the free card welcome email as it mentions that I'm now gold elite and that I get 1 point per pound and 2 at IHG.
This all seems a bit of a mess. I didn't think it would be possible but they are making Barclaycard look good.
That's me just getting round to working out my first two statements and I'm missing atleast 1,000 points by the look of things.
The little pie chart thing says I spent £165 at IHG last month. I had nine IHG nights last month all paid with the card and the F&B spend at ICO2 was more than £165 alone.
Also I've received an email from creation this morning welcoming me as a customer. I've got the £99 card but seem to have been sent the free card welcome email as it mentions that I'm now gold elite and that I get 1 point per pound and 2 at IHG.
This all seems a bit of a mess. I didn't think it would be possible but they are making Barclaycard look good.
Despite speaking to a "supervisor "I am still waiting for a call back to tell me that they have managed to correct my points error!
They appear completely incompetent
Sep 14, 2016, 8:29 am
#1271
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Got exactly the same email at 13:00 hours today. I'm also wondering premium card yet yet any mail to welcome me as a Gold IHG rewards club member!
Despite speaking to a "supervisor "I am still waiting for a call back to tell me that they have managed to correct my points error!
They appear completely incompetent
Despite speaking to a "supervisor "I am still waiting for a call back to tell me that they have managed to correct my points error!
They appear completely incompetent
Definitely one to go straight in the drawer once you've hit the £10k particularly with the Barclaycard one still being alive as you can switch to that and still earn points.
Hopefully with the issues affecting everyone it may spark them into gear and they will try and sort it although I'm not holding out much hope at the moment tbh.
Had the email been an isolated issue most of us would probably have just laughed and said somebody's having a bad day and sent the wrong files down to be emailed but due to everything else it just makes them look even more silly.
Sep 15, 2016, 1:59 am
#1272
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
I have hit the £10k for the free night. I haven't had issues with the points, just a pain having to check them.
The lack of a mobile app is really annoying for me! I'll probably stick it away and use my Barclaycard IHG going forward.
The lack of a mobile app is really annoying for me! I'll probably stick it away and use my Barclaycard IHG going forward.
Sep 15, 2016, 5:10 am
#1273
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Weirdly (and perhaps because I haven't made any IHG purchases that would attract double points) everything has gone OK for me so far. Plat status note on a/c before card arrived and no issues using it for spending so far, points post each monthly promptly to IHG. So far so good, although will see how good they are at issuing the free night cert in due course.
Sep 25, 2016, 9:04 am
#1275
Join Date: Jan 2010
Location: London, UK
Posts: 281
I've now put three IHG stays onto this credit card from Creation and none of them have triggered the bonus points. I have emailed them since the 2nd Sep and still no resolution. They stopped responding some time ago, after promising to credit the missing points within 10 working days.
I suspect they're having issues across all accounts to recognise IHG spend.
Total shambles.
I suspect they're having issues across all accounts to recognise IHG spend.
Total shambles.