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IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)

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Old May 1, 2013, 11:49 am
  #361  
 
Join Date: Nov 2012
Programs: BA Silver, VS Silver
Posts: 786
Select option 3 and then ask for Barclay free night!

Though apparently the system is being updated so it can't be done at mo, grrr!
bd95 is offline  
Old May 2, 2013, 2:30 am
  #362  
 
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Diamond Ambassador
Posts: 510
Another matter that infuriates me is their hair-trigger security department. My card was declined for a purchase yeterday evening by their security. I was at home, easily contactable, but they didn't call me either on landline or mobile, just declined the transaction as it was 'unusual' (which it certainly wasn't for me.) This is easily the 6 or 7th time in a year, though they normally attempt to call first to verify the transaction.

The payment was succesfully pre-authorised by google wallet and had I not checked my email I would not have known and would most likely have lost the film premiere tickets I was buying.
Keefy-boy is offline  
Old May 2, 2013, 6:19 am
  #363  
 
Join Date: Oct 2010
Location: The Wee County
Programs: IHG Platinum
Posts: 144
They don't work evenings well beyond 8pm. See my previous post, sorry rant re a similar issue a couple of weeks ago when I was trying to purchase flights.
c2lass is offline  
Old May 2, 2013, 12:55 pm
  #364  
 
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
now able to book online the Barclaycard free night
Just after I have sent chaser emails asking them when they will swap a regular reward night for my Barclaycard free night!
stanontour is offline  
Old May 2, 2013, 1:47 pm
  #365  
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Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,873
Originally Posted by stanontour
now able to book online the Barclaycard free night
Just after I have sent chaser emails asking them when they will swap a regular reward night for my Barclaycard free night!
Wow, so you can!

These is great, don't need to put my wife on the phone now
Raffles is offline  
Old May 2, 2013, 4:02 pm
  #366  
 
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
NEW PC Rewards BLACK Visa card [UK]

Yes indeedy, the barclaycard free night appears on your membership page if you log in (I found it under My Offers in the iPad app). Am now booked in at last !
LostAntipod is offline  
Old May 2, 2013, 4:24 pm
  #367  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,816
Interesting thing about that is I used my free night last Friday, via a booking I made a couple of weeks ago on the phone.

The offer page is showing I still have a free night, and my "used free nights" is showing 0, and it does allow me to use it. Unfortunately my year runs out end of may, so I am unlikely to be able to use this potential extra free night, although it is actually allowing me to book beyond the end of may.

Last edited by tangey; May 2, 2013 at 4:43 pm
tangey is offline  
Old May 2, 2013, 4:28 pm
  #368  
 
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
NEW PC Rewards BLACK Visa card [UK]

So mine says used=2 but also available=2. Hmmm ....
redshift27 is offline  
Old May 2, 2013, 9:12 pm
  #369  
 
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
So I had two free nights showing, the first with validity until A, the second until B.

I tried to book a night between A and B. The booking went through - but it used up the first certificate with validity until A, and the certificate with validity until B remains unused. (No control over this)

Hmmm ...
redshift27 is offline  
Old May 3, 2013, 3:34 am
  #370  
 
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,816
Originally Posted by redshift27
So I had two free nights showing, the first with validity until A, the second until B.

I tried to book a night between A and B. The booking went through - but it used up the first certificate with validity until A, and the certificate with validity until B remains unused. (No control over this)

Hmmm ...
My only concern is that the free night would be invalidated at the time of check-in.
tangey is offline  
Old May 4, 2013, 7:36 am
  #371  
 
Join Date: Oct 2010
Location: Berkshire, UK
Programs: BA Silver, Club Carlson Gold, IHG Gold
Posts: 186
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.4; en-gb; GT-P7500 Build/IMM76D) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Safari/534.30)

So my 40k sign up bonus and first lot of points (thanks Raffles) have posted to my PCR account. However, my status has only changed to Gold (not the Platinum that the card is supposed to give me). Is this a case of me calling PCR or Barclaycard or should this automatically happen?
LHRFlyer is offline  
Old May 4, 2013, 8:00 am
  #372  
 
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
Originally Posted by LHRFlyer
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.4; en-gb; GT-P7500 Build/IMM76D) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Safari/534.30)

So my 40k sign up bonus and first lot of points (thanks Raffles) have posted to my PCR account. However, my status has only changed to Gold (not the Platinum that the card is supposed to give me). Is this a case of me calling PCR or Barclaycard or should this automatically happen?
Your status changed only due to 40k points. You moght need to email PCR customer service and alert them to the fact that you have Black card, so they can adjust your status.
jms_uk is offline  
Old May 4, 2013, 3:45 pm
  #373  
 
Join Date: Jun 2012
Programs: Marco Polo Gold, HH Gold, SPG Gold, Le Accor Plat
Posts: 78
Originally Posted by jms_uk
Your status changed only due to 40k points. You moght need to email PCR customer service and alert them to the fact that you have Black card, so they can adjust your status.
This is exactly right. Mine and my better half's accounts each turned to Gold after 40k points transferred across. I called PC rewards, explained that our PCR accounts should be Plat due to our respective credit cards and within a couple of days both were upgraded.
mackdaddy is offline  
Old May 4, 2013, 3:48 pm
  #374  
 
Join Date: Oct 2010
Location: Berkshire, UK
Programs: BA Silver, Club Carlson Gold, IHG Gold
Posts: 186
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 4.0.4; en-gb; GT-I9100 Build/IMM76D) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)

Thanks for confirming.
LHRFlyer is offline  
Old May 31, 2013, 2:43 am
  #375  
 
Join Date: Feb 2008
Programs: staralliance
Posts: 17
Angry PC Black Visa - points not posting - again!

Folks - my May 5th Statement hasn't posted yet ... after the earlier mess from 2 months back this isn't very promising.

Anyone else had the same issues?
srdegnan is offline  


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