Ever given too many points?
Mar 29, 2011, 10:51 am
#1
Original Poster
Join Date: Jan 2009
Programs: UA-Plat, AA-Plat, PC-Plat Amb, tons of others...
Posts: 114
Ever given too many points?
Not complaining, but usually the complaint is that you usually don't get the full value of points on your stay, since they deduct taxes and lord knows what else. Particularly with international stays.
Now I have an international stay (London) where basically they gave me credit for nearly double what my stay was (minus taxes, etc.). Ever happen to you?
(And before you ask, my cc did not get double-charged.)
Now I have an international stay (London) where basically they gave me credit for nearly double what my stay was (minus taxes, etc.). Ever happen to you?
(And before you ask, my cc did not get double-charged.)
Mar 29, 2011, 12:43 pm
#3
Join Date: Aug 2010
Location: ATL
Programs: Delta-PM, Marriott-Plat, PC-Gold
Posts: 226
I was once given 15 1,000-pt certificates for bad internet connectivity. It was in silicon valley, across the street from Cisco... I mean... no excuse, right? 
Anyway, I had complained about the speed all week, they told me they knew it was a problem. It was so bad that what should have taken me 15 min, took me nearly 2 hours. I explained to them I couldn't bill my customer for 2 hours, it wasn't right. So, they offered me the certs. When I counted them out, they had given me 16. I told them (after double- and triple-checking), and they told me to keep the extra one.
Anyway, I had complained about the speed all week, they told me they knew it was a problem. It was so bad that what should have taken me 15 min, took me nearly 2 hours. I explained to them I couldn't bill my customer for 2 hours, it wasn't right. So, they offered me the certs. When I counted them out, they had given me 16. I told them (after double- and triple-checking), and they told me to keep the extra one.
Mar 29, 2011, 1:30 pm
#4
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Join Date: Jan 2009
Programs: UA-Plat, AA-Plat, PC-Plat Amb, tons of others...
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No, nothing like that. I was looking at the GBP portion of the stay recorded on line, and the amounts are about double, like I stated before. This is before any bonuses, which were nicely calculated against the double amount.
Mar 30, 2011, 5:37 am
#7
Join Date: Feb 2005
Location: Washington, DC
Programs: IHG Spire, BW Diamond Select, Wyndham Gold
Posts: 99
They are. According to the T&C: "you will receive ten (10) points for each USD dollar or local currency equivalent paid toward Eligible Charges on your individual hotel room bill, when you pay Qualifying Room Rates."
So 100 GBP = 160 USD = 1600 points.
So 100 GBP = 160 USD = 1600 points.
Mar 30, 2011, 7:43 am
#8
Join Date: Jan 2011
Programs: PC, HHonours
Posts: 49
It has happened to me a couple of times, they doubled the local euro room rate on the points calculation....no promotion, just a cock up....a very good one.
Happened to colleagues who checked out on a thursday about a month ago, dudes out on friday got the correct rate so were out of luck.
Happened to colleagues who checked out on a thursday about a month ago, dudes out on friday got the correct rate so were out of luck.
Mar 31, 2011, 2:24 pm
#10
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