Stay Credit as a no-show
Sep 25, 2010, 10:14 am
#1
Original Poster
Join Date: Mar 2007
Location: TSV, Australia
Posts: 2,401
Stay Credit as a no-show
Hi, I'm working on the crack my stay promo but I've hit a problem.
I need to stay at 5 brands, but in Asia, the region I live in, their is only 1 fifth brand hotel ( meaning not HI, HIX, CP, OR IC) and it is a 7 hour flight away. (the Indigo in Shanghai)
Can anyone tell me if I Book an advance purchase stay at say Candlewood Suites Desmoines Iowa, well I get a stay a credit if I pay but don't actually check in?
Thanks
I need to stay at 5 brands, but in Asia, the region I live in, their is only 1 fifth brand hotel ( meaning not HI, HIX, CP, OR IC) and it is a 7 hour flight away. (the Indigo in Shanghai)
Can anyone tell me if I Book an advance purchase stay at say Candlewood Suites Desmoines Iowa, well I get a stay a credit if I pay but don't actually check in?
Thanks
Sep 25, 2010, 11:27 am
#2
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
It is called a stay-credit, not a no-stay-credit. At least you need to check in, however, you might find a hotel that will check you in by phone....
Sep 26, 2010, 3:35 am
#3
Original Poster
Join Date: Mar 2007
Location: TSV, Australia
Posts: 2,401
, but thanks for the input.
Sep 26, 2010, 4:29 am
#4
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
Jul 30, 2011, 7:56 am
#5
Join Date: Sep 2010
Posts: 25
Points for a no-show?
I have a prepaid booking tonight that it seems unlikely that I will be able to use tonight as something at home that is urgent needs my attention. A few questions if anyone can help please.
Will I still be credited with a stay and the points seeing as the room is prepaid?
If that is not the case , is it worth me ringing the hotel and explaining it to them and asking them to check-in?
If I dont get any points , can I query it with Holiday Inn at a later date and see if they will assume that there had been an admin error at check-in and credit me anyway?
Your experiences are most welcome, thanks.
Will I still be credited with a stay and the points seeing as the room is prepaid?
If that is not the case , is it worth me ringing the hotel and explaining it to them and asking them to check-in?
If I dont get any points , can I query it with Holiday Inn at a later date and see if they will assume that there had been an admin error at check-in and credit me anyway?
Your experiences are most welcome, thanks.
Jul 30, 2011, 8:55 am
#6
Join Date: Sep 2005
Location: UK
Posts: 1,314
Wirelessly posted (BlackBerry8520/4.6.1.314 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/125)
Unlikely that you'll get any points for this stay - you may be able to get the hotel to change the stay to another date which you can use, if you call them and they're feeling generous.
Unlikely that you'll get any points for this stay - you may be able to get the hotel to change the stay to another date which you can use, if you call them and they're feeling generous.
Jul 30, 2011, 8:22 pm
#7
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 3MM, Priority Club Plat since 1984
Posts: 6,293
I have found that if I can get to the hotel manager, and he knows he can resell the room, he will cancel the reservation without the penalty fee.
Jul 31, 2011, 2:08 am
#8
Join Date: Aug 2010
Location: SNA and XRY
Programs: UA PP, 2 MM; IC;
Posts: 1,043
PC, if you call them will re-book a prepaid night to some night in the future.. same hotel... I just had to cancel two nights at the IC Warsaw for later this week... called PC and they rebooked them for me in December.... I'm too late on this response I know but for in the future...
Aug 1, 2011, 9:02 am
#9
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,228
In the past, I have been able to get the hotel to give me the points even though I did not stay, so it's worth calling, asking to speak with IN HOUSE reservations, and explaining that you don't want the room so they can release it for sale, keep your prepaid money but would they mind giving you the points.
Dec 29, 2011, 8:19 am
#11
Join Date: Feb 2004
Location: UK
Posts: 267
Stay credit possible for charged no-show?
I wonder if anyone has ever had any success in requesting stay credit for a stay that you no-showed for, but were still charged for due to the cancellation policy associated with the booking?
I was recently very delayed by Continental and was forced to spend the night in NYC, rather than the IC Miami as planned.
Anyone have any experience of this?
I was recently very delayed by Continental and was forced to spend the night in NYC, rather than the IC Miami as planned.
Anyone have any experience of this?
Dec 29, 2011, 8:26 am
#12
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
Sometimes successful if you get them to mail/fax you a copy of the folio. That might trigger a stay credit. I have phoned/emailed hotel to request in past.
Dec 30, 2011, 8:17 am
#13
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,963
I once missed my flight and could not check-in at the resort. I called the hotel to inform about my situation.
I was then charged the first night... and get points fir the whole (non)-stay
I was then charged the first night... and get points fir the whole (non)-stay