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-   -   Air India Refunds... (https://www.flyertalk.com/forum/india-based-airlines/2001896-air-india-refunds.html)

flyalways Dec 30, 2019 7:44 pm
Air India Refunds...
 
Hi there,

I had a question about AI refunds. I had a web booking that I cancelled. The ticket was
paid via netbanking. I got the cancellation email from AI but no information on how they
will refund my money ! Do you know if they will refund without having to follow up ?
Should I go to the airport ticketing office to get it in person ? Any guidance is
appreciated...thanks.

PiperAtGatesofDawn Dec 30, 2019 8:39 pm
It will go back to the same account you paid from... in your case your bank account via a NEFT transfer. I always use a CC so I have no experience in this but you should expect this back within 2 weeks max and follow up with customer care if you don't.

oliver2002 Dec 31, 2019 1:01 am
Netbanking tickets say that they have been paid with 'CASH' so theoretically you can go to any city or airport office and collect the cash in person.

Keyser Dec 31, 2019 2:28 am
Originally Posted by oliver2002 (Post 31891808)
Netbanking tickets say that they have been paid with 'CASH' so theoretically you can go to any city or airport office and collect the cash in person.
interesting....i would have assumed it would go back to the account from which it was paid....

oliver2002 Dec 31, 2019 7:01 am
I went back to check. All were puchased with Netbanking payment on AIs website or app.
Ticket in January (India-Germany):

CARD TYPE: CASH
CARD NO.:
AUTH CODE:
ENDORSEMENT/RESTRICTIONS: NON-END/VLD ON AI FLT ONLY/
AIBExxxx/BILLDESK.RED

Ticket in July (domestic DEL-CCU):

PAYMENT TYPE: Bank transfer
BANK: HDFC Bank Limited
ENDORSEMENT/RESTRICTIONS: ENDOS NON-END/VLD ON AI FLT ONLY
Ticket in November 2017:
PAYMENT TYPE: Bank transfer

BANK: HDFC Bank Limited

ENDORSEMENT/RESTRICTIONS
ENDOS NON-END/VLD ON AI FLT ONLY
Mobile app in December 2017 (domestic BOM-CCU)
AGENCY/AIRLINE NAME: E MOBILE APP AIR INDIA NEW DELHI, IN RESTRICTIONS: AIMA11xxx7/BILLDESK/LHDFxxxx0/NON-END/VLD ON AI FLT ONLY/ FORM OF PAYMENT: MISC/PG/PAY/LHDFxxx0

PiperAtGatesofDawn Jan 1, 2020 3:39 am
Am I reading this correct... in only one of your transfers it says cash? For the rest it seems to recognize it’s a bank transfer.


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