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-   -   AI "needs revalidation or exchange" ticket status? (https://www.flyertalk.com/forum/india-based-airlines/1584736-ai-needs-revalidation-exchange-ticket-status.html)

hserus Jun 12, 2014 3:15 am

AI "needs revalidation or exchange" ticket status?
 
I have flown to CDG on AI 143 - and have a return set for tomorrow on AI 142.

Now when I look up my PNR on the AI website, I see an e ticket number but I also see "(needs revalidation or exchange)" in the status.

Something like the old "call them to confirm your reservation or your PNR will get dropped" thing?

What is the workaround?

oliver2002 Jun 12, 2014 3:56 am

No, it means the ticket and the reservation are not in synch and you may have problems checking in. I would call AI and ask them to try an automatic revalidation, its just a few keystrokes in their system.

hserus Jun 12, 2014 3:59 am

That'd be because I got an email from them with a change in flight time (departure remains the same but it arrives an hour later in Chennai - possibly a reschedule of the DEL-MAA leg which is on a 320 after a 787 on CDG-DEL). I called their CDG call center and the person there couldn't see anything wrong with the PNR though the AI website displays that status.

Keyser Jun 13, 2014 4:52 am


Originally Posted by hserus (Post 23021392)
That'd be because I got an email from them with a change in flight time (departure remains the same but it arrives an hour later in Chennai - possibly a reschedule of the DEL-MAA leg which is on a 320 after a 787 on CDG-DEL). I called their CDG call center and the person there couldn't see anything wrong with the PNR though the AI website displays that status.

i've seen something similar in my reservation as well a couple of times when ai has changed the flight time....but i never bothered to do anything....i just ignored it & had no problems when checking in....


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