Jet please fix your partner redemptions
Feb 12, 2012, 2:56 pm
#1
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Jet please fix your partner redemptions
It takes 3 days after filling in a online form to get a silly email from them and that too is not even the route that you requested.
Check out this routing map! Come on there is no frequently used airports on it. They haven't even got London or New York on the chart!
Its annoying having to fill in a form and then only get a email to say that you can't book it. KLM and AF European services are operated by their subsidiaries. If the rest of the Airline industry can book a award on them why can't Jet??
Honestly Jet please sort it out.
Check out this routing map! Come on there is no frequently used airports on it. They haven't even got London or New York on the chart!
Its annoying having to fill in a form and then only get a email to say that you can't book it. KLM and AF European services are operated by their subsidiaries. If the rest of the Airline industry can book a award on them why can't Jet??
Honestly Jet please sort it out.
Feb 12, 2012, 11:54 pm
#2
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You still have to fill these forms? Precious award seats can be lost in the meanwhile. I dunno how many flights I would have missed if American carriers did this. These seats sometime disappear in the blinking of an eye. QR still does. Even worse, there is no place to enter the flight# you want. They respond with the earliest flight available in the day. Then one has to send an email to request another flight.
Feb 13, 2012, 3:54 am
#3
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You still have to fill these forms? Precious award seats can be lost in the meanwhile. I dunno how many flights I would have missed if American carriers did this. These seats sometime disappear in the blinking of an eye. QR still does. Even worse, there is no place to enter the flight# you want. They respond with the earliest flight available in the day. Then one has to send an email to request another flight.
We wish to inform you that currently we do not have a partnership with Continental Airways, hence we will be unable to make the booking for Orlando - Newark sector on Continental Airways.
Kindly note that award bookings are largely driven by the inventory management practices followed by the respective airlines and therefore confirmation of seats on our partner airlines is beyond our control.
Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.
Yours sincerely,
For Jet Airways (India) Ltd
Kindly note that award bookings are largely driven by the inventory management practices followed by the respective airlines and therefore confirmation of seats on our partner airlines is beyond our control.
Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.
Yours sincerely,
For Jet Airways (India) Ltd
Why can't they check. What makes it harder is that there is no dedicated telephone number so you can actually tell them what to look for as the muppets they have working for them don't have the knowledge to actually proactively look for a connection themselves.
Feb 13, 2012, 7:31 am
#4
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Yes you still need to fill them and it takes them ages to get back to you. I asked for MCO-NYC-BRU redemption and they reply back saying
...!!!!
Why can't they check. What makes it harder is that there is no dedicated telephone number so you can actually tell them what to look for as the muppets they have working for them don't have the knowledge to actually proactively look for a connection themselves.
...!!!!
Why can't they check. What makes it harder is that there is no dedicated telephone number so you can actually tell them what to look for as the muppets they have working for them don't have the knowledge to actually proactively look for a connection themselves.
Unacceptable. I would have invested in QR but due this procedure I stopped. Once it was a real nightmare trying to miles redeposited.
Feb 13, 2012, 9:24 am
#5
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i have run into this problem a number of times with jet....i just call them & ask to be transferred to the partner redemption agent who sent me the email....if i have any problems then i ask for a supervisor....then i tell the supervisor that the partner redemption department has sent me a wrong reply & i need to talk to them....i have been put through to someone in partner redemption every single time....i know its a frustrating process but it gets the job done in the end....
Feb 13, 2012, 10:36 pm
#6
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i have run into this problem a number of times with jet....i just call them & ask to be transferred to the partner redemption agent who sent me the email....if i have any problems then i ask for a supervisor....then i tell the supervisor that the partner redemption department has sent me a wrong reply & i need to talk to them....i have been put through to someone in partner redemption every single time....i know its a frustrating process but it gets the job done in the end....
Feb 13, 2012, 10:59 pm
#7
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Feb 14, 2012, 4:25 am
#8
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No reply from them still.
I love this part
Kindly note that award bookings are largely driven by the inventory management practices followed by the respective airlines and therefore confirmation of seats on our partner airlines is beyond our control.
Feb 14, 2012, 12:20 pm
#10
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Feb 14, 2012, 11:02 pm
#11
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Seriously, I have given up on Jet - makes me love LH even more - athough LH's biz hard product is not as good as Jet's...
I'm even banking spends on LH's card - worth more in my eyes!
I'm even banking spends on LH's card - worth more in my eyes!
Feb 14, 2012, 11:03 pm
#12
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They wanted all kinds of things to be emailed and printed and signed and faxed. Not just the passport.
For the payment, they emailed a form, that had to be printed, filled out, signed, scanned and then emailed back.
As if we were still in 1984.
Feb 15, 2012, 12:37 pm
#14
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This is for partner redemptions right?
They wanted all kinds of things to be emailed and printed and signed and faxed. Not just the passport.
For the payment, they emailed a form, that had to be printed, filled out, signed, scanned and then emailed back.
As if we were still in 1984.
They wanted all kinds of things to be emailed and printed and signed and faxed. Not just the passport.
For the payment, they emailed a form, that had to be printed, filled out, signed, scanned and then emailed back.
As if we were still in 1984.
Feb 15, 2012, 3:16 pm
#15
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After their last silly reply I sent the following email
This has got the be the worst reply so far. What do they not understand by JET to Brussles from Newark????
You what???? I clearly told them Jet across the pond!
I am gonna get this one done. Be it if it takes 20 emails.
Please advise the best way your company can get me from MCO to EWR followed by Jet to BRU and then to UK.
This is with reference to your travel request
As per our agreement with the Partner Airlines, bookings can be made only on those flights which are purely operated by our Partner Airlines. Whilst we agree that American Airlines are our Partner Airlines, the flights operating on the Orlando to UK sectors are marketed by American Airlines, and operated by British Airways. Hence we are unable to make the booking on the codeshare flights.
As per our agreement with the Partner Airlines, bookings can be made only on those flights which are purely operated by our Partner Airlines. Whilst we agree that American Airlines are our Partner Airlines, the flights operating on the Orlando to UK sectors are marketed by American Airlines, and operated by British Airways. Hence we are unable to make the booking on the codeshare flights.
I am gonna get this one done. Be it if it takes 20 emails.