MAJOR RN website redesign - starting with Midwest
Jul 8, 2008, 8:20 am
#31
Original Member
Join Date: May 1998
Location: Upstate, New York, US
Posts: 248
VIP status and new site
I sent an email to customer non-service about the poor search and lifetime miles and got a standard non-reply reply.
Another thing that is a problem is the site shows "Dines to VIP membership" as 0 when I have at least 17 this year .
Another thing that is a problem is the site shows "Dines to VIP membership" as 0 when I have at least 17 this year .
Jul 8, 2008, 8:31 am
#32
Join Date: Jul 2008
Location: DTW
Programs: DL, AA, UA
Posts: 65
Jul 8, 2008, 2:25 pm
#33
Join Date: May 2002
Location: Fort Worth, TX, USA
Programs: AA Plat/2MM, PCR Plat/Amb
Posts: 468
Jul 8, 2008, 5:18 pm
#34
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Jul 11, 2008, 6:31 am
#36
Join Date: Jul 2007
Location: DFW; Allen, TX
Programs: AA EXP/2MM, SPG Lifetime Platinum, Marriott PLT, National Exec Elite
Posts: 1,083
I give the new AA redesign a big fail.
I was in NYC, a hotbed for iDine this week. How many of their places did I successfully make it to? 2.
Reason #1: I did not research fully all of the places because I tried to enter a proper address search: 2 Penn Plaza, New York, NY, 10011
Response.... no places match your criteria within 15 miles. Really?
Try doing it just by zip code... 180 places... but the map for this is no where near Penn Plaza because it is based off the post office location for that zip. Same thing happened with my hotel.
Reason #2: I enjoyed a nice dinner using OpenTable instead... then decided I might squeeze in a couple bar hops for a round or two at the nearest bars/clubs. No problem, hop on my blackberry... dial up the address for RN... javascript exception, failure. So much for earning a thousand miles or two on a whim on a Tuesday night.
Resolution... if anyone from RN is watching: Get mobile to work, and get your address database back. Until then, I am not going to waste my time trying to figure out how to earn points with you.
I was in NYC, a hotbed for iDine this week. How many of their places did I successfully make it to? 2.
Reason #1: I did not research fully all of the places because I tried to enter a proper address search: 2 Penn Plaza, New York, NY, 10011
Response.... no places match your criteria within 15 miles. Really?
Try doing it just by zip code... 180 places... but the map for this is no where near Penn Plaza because it is based off the post office location for that zip. Same thing happened with my hotel.
Reason #2: I enjoyed a nice dinner using OpenTable instead... then decided I might squeeze in a couple bar hops for a round or two at the nearest bars/clubs. No problem, hop on my blackberry... dial up the address for RN... javascript exception, failure. So much for earning a thousand miles or two on a whim on a Tuesday night.
Resolution... if anyone from RN is watching: Get mobile to work, and get your address database back. Until then, I am not going to waste my time trying to figure out how to earn points with you.
Jul 11, 2008, 8:51 am
#37
Join Date: May 2002
Location: Fort Worth, TX, USA
Programs: AA Plat/2MM, PCR Plat/Amb
Posts: 468
atx, I figured out how to get the address to work. If you try to type any address into the search box, it doesn't work. For whatever reason, you can only do city,state or zip from there. But you can have saved addresses in your profile, and those work!
At the home page, look at your Account Snapshot and click Update Account Information >>. In the second column are Saved Addresses. You probably already have a few there, but edit one, put in "2 Penn Plaza, New York, NY 10011", and save it. Click on Home, and use the pull-down on the Search By field. Select your saved NY address, and when the results come back, zoom in on the little map and you'll see that the center dot is right on the building behind MSG, exactly where Google Maps put the address.
Pain in the a$s, yes. Mobile ready, no. But you can get address capability.
At the home page, look at your Account Snapshot and click Update Account Information >>. In the second column are Saved Addresses. You probably already have a few there, but edit one, put in "2 Penn Plaza, New York, NY 10011", and save it. Click on Home, and use the pull-down on the Search By field. Select your saved NY address, and when the results come back, zoom in on the little map and you'll see that the center dot is right on the building behind MSG, exactly where Google Maps put the address.
Pain in the a$s, yes. Mobile ready, no. But you can get address capability.
Jul 11, 2008, 10:05 am
#38
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Exactly! That works pretty well, as does the sort function.
Some of the rest, well... what's the statement, big hat but no cattle? And if they do not add a mobile site, they will find themselves with many frustrated (or fewer!) diners, given the ever-growing prevalence of mobi-phone products with browsing capability (even AA figured that one out early on.)
Some of the rest, well... what's the statement, big hat but no cattle? And if they do not add a mobile site, they will find themselves with many frustrated (or fewer!) diners, given the ever-growing prevalence of mobi-phone products with browsing capability (even AA figured that one out early on.)
Jul 11, 2008, 12:08 pm
#39
Join Date: Jul 2006
Location: LAX
Programs: AA EXP 1.5MM, Asiana Club Silver, KE Morning Calm, Hyatt Platinum, Amtrak Select
Posts: 7,161
Exactly! That works pretty well, as does the sort function.
Some of the rest, well... what's the statement, big hat but no cattle? And if they do not add a mobile site, they will find themselves with many frustrated (or fewer!) diners, given the ever-growing prevalence of mobi-phone products with browsing capability (even AA figured that one out early on.)
Some of the rest, well... what's the statement, big hat but no cattle? And if they do not add a mobile site, they will find themselves with many frustrated (or fewer!) diners, given the ever-growing prevalence of mobi-phone products with browsing capability (even AA figured that one out early on.)
Mobile web search is clearly the way things are going - I hope RN figures this out soon.
Jul 12, 2008, 9:45 am
#41
Join Date: Jul 2007
Location: DFW; Allen, TX
Programs: AA EXP/2MM, SPG Lifetime Platinum, Marriott PLT, National Exec Elite
Posts: 1,083
Yes, you are correct... All Hat... no cattle.
Thanks for the tip on the saved search....ridiculous that this is what it takes to make a functional website. I just started using a mobile site for entering my golf scores while still on the course, mobile.oobgolf.com if only the search functionality for that site could be used on RN!
Thanks for the tip on the saved search....ridiculous that this is what it takes to make a functional website. I just started using a mobile site for entering my golf scores while still on the course, mobile.oobgolf.com if only the search functionality for that site could be used on RN!
Jul 14, 2008, 4:27 pm
#42
Join Date: May 2002
Location: Fort Worth, TX, USA
Programs: AA Plat/2MM, PCR Plat/Amb
Posts: 468
And maybe they'll soon just let me type the address in the box, and add it to the list.
Jul 15, 2008, 7:25 pm
#44
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Absolutely! I had to log off, log back on and select the dine to rate from my Rewards list; that one "took," which I wanted to assure for the extra miles. I also sent an e-mail with the information and message I received, but I have not heard anything.
Jul 16, 2008, 6:33 am
#45
Join Date: Dec 2006
Location: BTR, MSY
Programs: DL, BA, AA, UA, HHonors, PC
Posts: 200
As requested via email, I changed my security question/word. Then, I was able to once again rate my dines. To think I almost deleted three dines worth of ratings (w that 5 mile bonus)!!!