What is wrong with the Iberia website?
#16
Join Date: Nov 2015
Posts: 2
Was anyone able to resolve these issues?
I created a second account (to search award availability) and am able to login with that, but can't login with my primary on any desktop browser. I have no idea how to combine my Avios accounts or book any award travel through Iberia with these issues.
I created a second account (to search award availability) and am able to login with that, but can't login with my primary on any desktop browser. I have no idea how to combine my Avios accounts or book any award travel through Iberia with these issues.
#18


Join Date: Nov 2013
Location: NYC, SCQ
Posts: 314
I'm surprised you were able to do it through the app though. Half the time when I click on something in the app it will just open a webpage, where you have to try to sign in again and deal with all that rigamarole which may or may not work on any given day...
#19


Join Date: Dec 2004
Posts: 8,226
On a desktop I can no longer see a week of results at a time. I hope it's just me and they didn't eliminate that. I've never seen a month of results at a time, but the old weekly view did let me advance to the next week with a click.
#20
Join Date: Apr 2021
Programs: American, United
Posts: 5
Compensation form on website: does not take data
Trying to go directly to Iberia (and not yet through a third party legal firm that takes a fee of compensation awarded) to file for a cancelled flight, then delay and rebooking on Iberia earlier this month. We did get a "certification of cancellation" issued but now trying to file for compensation of cancellation, delay, or change of schedule the embedded customer service request form will not accept confirmed data.
Tried phoning customer service, but of course they can't help. Ended up using the Spanish govt complaint form for EC261 and tried to explain they won't even accept our documentation to start a claim. Not sure if this will work, and will likely end up going through a legal firm.
I'll update as this goes through the process but it could take months, I know.
Tried phoning customer service, but of course they can't help. Ended up using the Spanish govt complaint form for EC261 and tried to explain they won't even accept our documentation to start a claim. Not sure if this will work, and will likely end up going through a legal firm.
I'll update as this goes through the process but it could take months, I know.
#21
Join Date: May 2005
Location: Atl
Programs: Delta PL & MM, Starwood PL, Hyatt Diam, Hilton Diam
Posts: 216
Can't reset password for Iberia avois account.
Feeling the same pain of trying to recover and change my Iberia password... ....never have seen such a cluster f*ck on a website in my life...
#22




Join Date: Sep 2014
Location: MAN,POZ
Programs: Tinder Plus
Posts: 118
I have been having issues with Iberia for over a year. Cannot move my Avios from the Iberia account. I am able to transfer to Iberia from BA/Avios.com/Amex/Chase etc but not from. I also noticed that I am actually unable to book any flights/hotels using my Avios. I get the following error during the payment process.
#28
Suspended
Join Date: Mar 2022
Programs: OWE. KLM PE.
Posts: 125
Would it not be better to change the title of this post to What is right with IB website. The list would be so short then any people unfortunate enough to have to use will simply know that they should never have even thought of spending money with IB.
#29
Join Date: Apr 2021
Programs: American, United
Posts: 5
Update to compensation claim
Trying to go directly to Iberia (and not yet through a third party legal firm that takes a fee of compensation awarded) to file for a cancelled flight, then delay and rebooking on Iberia earlier this month. We did get a "certification of cancellation" issued but now trying to file for compensation of cancellation, delay, or change of schedule the embedded customer service request form will not accept confirmed data.
Tried phoning customer service, but of course they can't help. Ended up using the Spanish govt complaint form for EC261 and tried to explain they won't even accept our documentation to start a claim. Not sure if this will work, and will likely end up going through a legal firm.
I'll update as this goes through the process but it could take months, I know.
Tried phoning customer service, but of course they can't help. Ended up using the Spanish govt complaint form for EC261 and tried to explain they won't even accept our documentation to start a claim. Not sure if this will work, and will likely end up going through a legal firm.
I'll update as this goes through the process but it could take months, I know.
#30
Join Date: Apr 2021
Programs: American, United
Posts: 5
Received check from Iberia today, a month after they said they'd send it, and after filing paperwork on Spanish gov't website. We did it without a third party company, but it wasn't easy. Google translate helped provide Spanish on forms (it was certainly not correct, but it seems to have done the job).

