How cancel BA flight booked on Iberia with AVIOS?
May 13, 2020, 9:56 am
#1
Original Poster
Join Date: Mar 2012
Posts: 325
How cancel BA flight booked on Iberia with AVIOS?
My June 9 BA flight has been cancelled. I booked it on Iberia with AVIOS + surcharge.
On Twitter (and confirmed on FT) I was told to contact my IBPlus Centre by email ([email protected], put only the IBPlus number as email subject) or phone. I did that and the reply was "we must inform you that we are not allowed to process cancellations through this email" and gave me a number to call.
I called the number and the only options I could find were to get a voucher. That option said to fill out the form online. I couldn't figure out how to get a human.
I do need my surcharges back, will they only do that by voucher? But regardless, it seems like a different situation than cancelling a paid ticket. Do I fill out the same form as paid tickets? Has anybody worked through this and know how it should be done? department."
On Twitter (and confirmed on FT) I was told to contact my IBPlus Centre by email ([email protected], put only the IBPlus number as email subject) or phone. I did that and the reply was "we must inform you that we are not allowed to process cancellations through this email" and gave me a number to call.
I called the number and the only options I could find were to get a voucher. That option said to fill out the form online. I couldn't figure out how to get a human.
I do need my surcharges back, will they only do that by voucher? But regardless, it seems like a different situation than cancelling a paid ticket. Do I fill out the same form as paid tickets? Has anybody worked through this and know how it should be done? department."
May 13, 2020, 10:14 am
#2
Original Poster
Join Date: Mar 2012
Posts: 325
I don't see how to delete this post, but I found this on another post. I followed the instructions, the phone was answered immediately and the cancellation processed.
"I was able to get through right away by calling 1 800 772 4642, stating “Avios Booking” when prompted to say what I’m calling about, then enter in my Avios number when prompted, followed by my passport number when asked to enter ID information. Then say yes to confirm you want to talk to a representative. I was connected with an agent immediately, gave my last name and record locator, and cancelled on the spot. Refund should "process" in 72-hours, and Avios returned in 5 biz days."
"I was able to get through right away by calling 1 800 772 4642, stating “Avios Booking” when prompted to say what I’m calling about, then enter in my Avios number when prompted, followed by my passport number when asked to enter ID information. Then say yes to confirm you want to talk to a representative. I was connected with an agent immediately, gave my last name and record locator, and cancelled on the spot. Refund should "process" in 72-hours, and Avios returned in 5 biz days."