Iberia 10% Flight Discount Error Message
 

I have had the Iberia credit card for a few months now and when I first used the 10% flight discount, it worked fine. Now, for the last couple of weeks, using this website: https://www.iberia.com/chase10/, I receive the following error message for any direct routes that Iberia flies:

"It seems that the origin or destination selected does not meet the offer terms and conditions.
These are the best prices we have found!"

I have tried random dates for MIA-MAD, ORD-MAD, JFK-MAD, all with the same error.

Has anyone had the same experience or has something changed with the credit card benefit?

Moderator action
 

Question moved to the IB forum, because this is a benefit administered by the airline.

I contacted Chase via messaging, giving them screen prints of the error, and they just told me to contact Iberia. I haven't dealt with Iberia directly using their phone customer service, so I sent a message via Twitter and have had no reply after a few days.

It is a problem of chase not of Iberia. There is a change in the webpage, maybe that is the reason.

Why dont you just book the flight - and then get Chase to refund the 10% manually?

Because Chase told me they won't agree to do that.

Hi, now it works on the new webpage: https://www.iberia.com/us/offer/agreements/chase/