Unable to log into Iberia Plus
Nov 16, 2018, 12:45 pm
#1
Original Poster
Join Date: Nov 2004
Location: ORD, LHR, FCO
Programs: BA Gold, etc. etc.
Posts: 1,402
Unable to log into Iberia Plus
I have been unable to log into my Iberia Plus account for the last few hours. I'm wondering if anyone's been having this problem today?
Nov 16, 2018, 1:09 pm
#5
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
It started for me yesterday around 5pm (pst). I was debating to transfer some Amex points to Iberia but was unable to look up award flights on my account. I was able to login yesterday and see my account balance. Today, I can't even log in to see my balance. Hope this is fixed soon.
Nov 16, 2018, 1:20 pm
#6
Original Poster
Join Date: Nov 2004
Location: ORD, LHR, FCO
Programs: BA Gold, etc. etc.
Posts: 1,402
Thanks for your replies. It stopped working for me last night as well and when I tried logging in it kept giving me an error message in Spanish. It was back to normal this morning but it started acting up again a few hours ago, by returning another (different) error message in Spanish. I I tried resetting my pin too but I got the same error message.
Nov 16, 2018, 2:28 pm
#7
Join Date: Oct 2018
Location: Antwerp
Programs: Quite a few...
Posts: 72
Same here - worked OK about 18 hours ago. Noticed about 8 hours ago that it logged me out of the app, so I tried logging in to no avail.
Went to my laptop, problems as above. Unable to log in - trying to reset the password fails - unidentified error both with secret question and with e-mail (I am not receiving that email btw).
Went to my laptop, problems as above. Unable to log in - trying to reset the password fails - unidentified error both with secret question and with e-mail (I am not receiving that email btw).
Nov 16, 2018, 2:51 pm
#8
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
It does not work up till now. Iberia call centre confirmed that’s a system-wide issue and they cannot do any booking from their end as well.
Pathetic IT.
Pathetic IT.
Nov 16, 2018, 5:42 pm
#9
Join Date: Oct 2018
Location: Antwerp
Programs: Quite a few...
Posts: 72
ETA: appears that I spoke to soon. Not able to log in again, same problem.
Last edited by Flying Victor; Nov 16, 2018 at 7:47 pm Reason: situation still unresolved
