If you’re staying 3 nights I don’t know why that would matter.

I’d call the BRG phone number rather than via email.

Thanks! I called and they did indeed honor the BFG. Unfortunatley the third party rate had gone up (still lower than Hyatt) so they only honored it to that price despite the screenshot showing the lower rate from earlier that morning.

This is a new reason for rejection for me: "After researching the claim details you have provided, I was not able to validate your submission as we are showing you have multiple reservations for the same date at different properties." The agent went on to say that apparently I can only have one reservation for a particular date in order to be able to submit a claim.

Tried for a BRG for one room for 4 people and got this reply:

I am unable to approve your claim as the room type confirmed does not match what was found on the comparison site. You compared these room types:
Marriott Reservation: Studio room with 2 queen beds – Maximum Occupancy of 5 guests
Comparison Source: Studio room with one bed - Maximum Occupancy of 3 guests
Note: The comparison source did show the one bed studio available for 4 guest but the hotel fire code will only allow 3 guests in this type of room.

And my reply:
I rechecked the comparison source and no where does it say that it is for one bed. The reservation is for 4 people. How would they be allowed to rent a room only allowed for 3 people to 4 people? That makes no sense. Room rate says studio standard with no mention of the number of beds or type of beds. So what would happen if I booked with this company and show up at your hotel with a confirmed paid for reservation? Is your hotel going to break fire code or are they going to give me a room with 2 beds?

I went back to the website and changed the reservation to 2 people and the room typed changed to King bed. I did this after I sent the email. During these times you would think they would take every reservation they can get.

Marriott??

Yes....

yes, Marriott but it was a Towneplace Suites

This forum and thread are Hyatt.

Sorry, my mistake. I searched best rate guarantee and this was the only thread that came up. I did not realize that 2 different chains had the same named price matching program. I found this right thread now. 🙂

Hello Greetings,

Grand Hyatt Bali is putting promo in their hotel specific, and can NOT booked via WoHyatt web
Their TnC is price for Indonesia Country Citizen and PR.
The Promo IDR 988k ++ is lower than any Package program I can find in WoHyatt.
https://loyaltylobby.com/2020/08/17/...ens-residents/

But I am citizen Indonesia , and had already book via WoHyatt,

Can I made filing to claim BRG?

Claims have to be filed within 24 hours of making the reservation. What is the cancellation policy? It should be 24 hours prior in which case you could cancel the current reservation, book a new one and file the claim. If they reject the claim, don't give up it comes down to persistence sometimes.

Okay
Already fill in the BRG claim form

Awaiting the Hyatt response

reply from Hyatt BRG officer so funny
 

Hello,

had cancelled the Reservation per advised,
And just read the Reply from Hyatt BRG specialist which ins SUmmary stated that They can NOT see the rate because I canceled the Reservation huh?!
Such funny excuses

===============================We are pleased to hear of your desire to stay with us and your interest in our Best Rate Guarantee program. After reviewing your claim, I was unable to validate your submission as the reservation for Grand Hyatt Bali was canceled.

In order to submit a Best Rate Guarantee claim, please book your reservation for your requested hotel and stay dates on Hyatt.com or by contacting your nearest Global Contact Center. Once your reservation has been confirmed, resubmit your claim on https://www.hyatt.com/info/best-rate-guarantee/ and a Hyatt.com representative will be able to research your claim.

Best regards,

Jill L.
Best Rate Guarantee Specialist
Hyatt Global Contact Center
=======================================

what is your matching website that was submitted? The blog site? I would think they won’t match booking directly with the hotel since that would be a hyatt booking channel anyways, but I could be wrong. Plus having Indonesian ID is probably considered “not available for the general public”.

Hyatt BRG officer excuse
 

Hello
I submitted IG photo screenshot of Gran Hyatt Bali IDR988++, usd 92 inclusive tax
My booking Confirmation Daily Rates was usd 195
Already send the Confirmation Letter email also to the BRG

And they claim that because I had cancelled, Hyatt can Not see the rate, hahaa lame excuses