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Originally Posted by stephem
Same for me. I just called the Diamond line and told them about this. I have 10+ reservations that I am trying to juggle around for an upcoming trip and this is annoying (especially considering I had come to rely on this web site feature and had not written down any of the confirmation codes). They tried to get me to log in and out, etc. Finally I told them there are a number of people on flyertalk complaining about the same thing. They are escalating to the IT folks, but I'm not holding my breath
I have called up on and off for the past 2+ weeks and either get an agent who never heard of the problem or one who says they are working day and night to fix it. 2+ weeks and they even find a backup copy of the old system what works and shows reservations. Are these programmers ex-FEMA staff? |
OK - now mine doesn't work either - it did up until Fri. :( (either Reservations or Account Details).
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Hum. My reservations stopped working about 2 weeks ago and just today account detail stopped working too - like yours. Really a bummer.
Originally Posted by peteropny
OK - now mine doesn't work either - it did up until Fri. :( (either Reservations or Account Details).
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I have emailed a few times and also spoken to reservations re the not showing of my current reservations.
other people who have GP accounts are still able to see theirs. maybe they have disabled all of our accounts it realy is a pain as I didnt print out any of my reservations either :( |
Buggy Software
Originally Posted by peteropny
OK - now mine doesn't work either - it did up until Fri. :( (either Reservations or Account Details).
First, I was able to see all my posted stays using Account Details, but View Details isn't functioning properly. And am only able to see my upcoming 3 reservations - glad I'm OCD and have printouts. The site is acting very flaky/flakey right now - have backed out a couple of times and then re-signed in and have been able to View Details sporadically, still trying to see if I can pull up View All Reservations - Nope, no luck. |
You have to go in through goldpassport.com, sign in then all of your reservations can be seen.
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Originally Posted by drjazz
You have to go in through goldpassport.com, sign in then all of your reservations can be seen.
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:confused: :confused:
Originally Posted by R xTravel
Have you tried it lately? I am going thru goldpassport.com but I swear the website is acting as though possessed! :(
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Originally Posted by lovtofly3
:confused: :confused:
Same here.Keeps kicking me out and asking me to sign again. Really agravating. |
Back on Track
Originally Posted by lovtofly3
:confused: :confused:
Same here.Keeps kicking me out and asking me to sign again. Really agravating. Thanks FTers for notifying GP about the issues. |
As far as viewing reservations, still no luck here, which is a pain given that I am juggling a few complex trips and need to keep making changes to reservations.
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Lucky for you :) Mine still doesn't work
Originally Posted by R xTravel
Just logged in and the site is up and running properly (can view all upcoming reservations and can view details of each stay).
Thanks FTers for notifying GP about the issues. |
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