Asking Concierge to help with upgrade
 

I have a 3 night stay at a Hyatt in TX this week for 3 nights. This is my first year with a concierge. Would it be appropriate to ask the concierge to check for a Globalist complimentary upgrade 24 hours prior to arrival? I do have an unused TSU available but trying to save it for a 5 night stay later in the year.

Feel free to ask, but it will come down to two factors: (1) how good your concierge is, and (2) how receptive the property is to such requests, if your concierge makes one. The former varies wildly by concierge, and the latter by property. Other than anecdotal data points from people who share the same concierge as you and have had them make a similar request at that property (which I expect to be few and far between), I'm not sure if any other info would be useful for your situation.

You don't know unless you ask. And it's an appropriate use of the help aka concierge. Just keep your expectation low. If you need a suite than use the award, everything else is 50/50 unless you're a regular guest at that property.

You can ask your concierge. But it comes down to a lot of factors such as will your concierge see your email in time, will they email the property or call them, will the property see the email, are they receptive to those requests.

We’re all giving best guesses here. But I would say if you see a Standard Suite available and you’re within the 24 hour mark you have a very good chance of getting that Suite. If they don’t proactively offer it just ask. It’s a published benefit so you’re not asking for something you’re not due.

It is not a published benefit to get a complementary suite upgrade confirmed in advance, even within 24 hours. If you want the suite confirmed before you check in, use a suite upgrade award.

Yup!

Spending 90+ nights per year at Hyatt branded properties worldwide I can tell you for a fact you are better off just simply picking up the phone and calling the property and honestly explaining yourself. If your profile looks strong it's a good chance they will act proactively. If you are a Glob-lite, probably not, but maybe.

PS-not uncommon to book a base room on cash or points and call the hotel and ask to pay a supplement to get a different upgraded room type. Winds up being discounted from a full cash rate, sometime significantly. I'll generally employ this technique at Andaz, Alila and SLH properties.

If I "must" have a specific room type and will otherwise feel unhappy if I don't get it, I book it upfront. Few extra buck and no stress and I know I will get what I want (or better).

Just that simple

please stop saying Glob-lite. The property can see no difference . Frankly there is no difference they are both Globs. The difference is you accrue extra milestone awards.

They can see everything, there certainly is a difference between every Glob. Profile is chock-full of notes, they know where you have been, where you are going, and how much you spend.

A property can certainly see the difference; it just depends whether they care enough to check.

I was going to add "if they care to check" to my post above :)

A manager with whom I have a very good and fun rapport with at a property I frequent shocks even me sometimes with the comments he makes. "Hey you booked _____, I used to live by there!" (property on a different continent). "Hey! I saw _____ damaged your suitcase and then paid for your hotel transit to make up for it!" (property on a different continent). "Hey! I saw your booking and blocked off your favorite suite!". "Hey! You are making huge headway to LG from your spend this year!". They have access to so much detail if they want to see it.

On and on.

I meant at check in. If you read the ending of my post it was heading in that direction to where if OP got to the desk and it was not proactively offered then Yes it was appropriate to ask for it as it is a published benefit.

this has been discussed in many other threads. Fact is, there IS a difference btwn diet Globs and other Globs. Believe it or not...

that’s incorrect, the only difference is the milestone awards. The benefits are the exact same.

The only published benefits yes, but unpublished benefits and soft touches not even close.

All properties have full access to your WOH history stays, complaints, praises, spend, average stay length etc. along with your internal rating.

These are all huge factors into the pre-assigning of rooms. Which although is not a published benefit is a common practice.

What does the "internal rating" involve?