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-   -   Hyatt reservation 3 nights but only 2 awards were used (https://www.flyertalk.com/forum/hyatt-world-hyatt/2034057-hyatt-reservation-3-nights-but-only-2-awards-were-used.html)

flybie Feb 12, 2021 4:10 pm

Hyatt reservation 3 nights but only 2 awards were used
 
Something strange happened to my reservation. So I had cat 1-4 3 free night awards and Hyatt helped me to book a reservation to use all 3 in one booking so I don't have to switch rooms. Fast forward I had to change dates, so Hyatt helped me change it for different 3 nights on different dates. I looked my profile tonight and it shows that only 2 awards were used and I have 1 more left (they combined all 3 awards in my profile). I double checked the modified reservation and it indeed shows 3 nights using FREE NIGHTS.

I’m unsure whether I’ll have issue with checking in or not given only two award nights were used for a 3-nights stay? Or I just wing it and and wait until the day of check-in to sort out any issues. Thoughts?

coleslaw Feb 12, 2021 4:12 pm


Originally Posted by flybie (Post 33033532)
Something strange happened to my reservation. So I had cat 1-4 3 free night awards and Hyatt helped me to book a reservation to use all 3 in one booking so I don't have to switch rooms. Fast forward I had to change dates, so Hyatt helped me change it for different 3 nights on different dates. I looked my profile tonight and it shows that only 2 awards were used and I have 1 more left. I double checked the modified reservation and it indeed shows 3 nights using FREE NIGHTS.

I’m unsure whether I’ll have issue with checking in or not given only two award nights were used for a 3-nights stay? Or I just wing it and and wait until the day of check-in to sort out any issues. Thoughts?

Just wait until you check in. And don’t use the “spare” award before then.

MSPeconomist Feb 12, 2021 5:58 pm

Could the hotel be offering buy two get one free on stays paid with money? That could cause a confusion/error on your reservation.

scienm Feb 14, 2021 7:16 pm

It is likely a human or IT error. Just check-in and enjoy your stay, and wait until your stay posting on your account. If the award still there, it's yours. :)


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