Hyatt reservation 3 nights but only 2 awards were used
#1
Original Poster
Join Date: Feb 2011
Posts: 696
Hyatt reservation 3 nights but only 2 awards were used
Something strange happened to my reservation. So I had cat 1-4 3 free night awards and Hyatt helped me to book a reservation to use all 3 in one booking so I don't have to switch rooms. Fast forward I had to change dates, so Hyatt helped me change it for different 3 nights on different dates. I looked my profile tonight and it shows that only 2 awards were used and I have 1 more left (they combined all 3 awards in my profile). I double checked the modified reservation and it indeed shows 3 nights using FREE NIGHTS.
I’m unsure whether I’ll have issue with checking in or not given only two award nights were used for a 3-nights stay? Or I just wing it and and wait until the day of check-in to sort out any issues. Thoughts?
I’m unsure whether I’ll have issue with checking in or not given only two award nights were used for a 3-nights stay? Or I just wing it and and wait until the day of check-in to sort out any issues. Thoughts?
#2
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,911
Something strange happened to my reservation. So I had cat 1-4 3 free night awards and Hyatt helped me to book a reservation to use all 3 in one booking so I don't have to switch rooms. Fast forward I had to change dates, so Hyatt helped me change it for different 3 nights on different dates. I looked my profile tonight and it shows that only 2 awards were used and I have 1 more left. I double checked the modified reservation and it indeed shows 3 nights using FREE NIGHTS.
Im unsure whether Ill have issue with checking in or not given only two award nights were used for a 3-nights stay? Or I just wing it and and wait until the day of check-in to sort out any issues. Thoughts?
Im unsure whether Ill have issue with checking in or not given only two award nights were used for a 3-nights stay? Or I just wing it and and wait until the day of check-in to sort out any issues. Thoughts?
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,334
Could the hotel be offering buy two get one free on stays paid with money? That could cause a confusion/error on your reservation.
#4
Join Date: Jul 2010
Location: Korea, USA
Programs: IC Dia RA / Marriott LT Plat / WOH Globalist / Hilton Diamond / OZ Diamond Plus
Posts: 340
It is likely a human or IT error. Just check-in and enjoy your stay, and wait until your stay posting on your account. If the award still there, it's yours.