Proactive bump from hotel for overbook
Jun 15, 2019, 6:32 pm
#16
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
We do not know how many nights the original reservation is. For Hyatt House, 10,000 can cover one or two nights. This may cover the entire stay.
I believe Hyatt knows what they are doing. It seems they know their own guarantees.....
I believe Hyatt knows what they are doing. It seems they know their own guarantees.....
Jun 15, 2019, 6:36 pm
#17
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Everything else aside, if the move is such an inconvenience, the first move here is to call and play the frequent guest at that hotel/Globalist cards.
Jun 15, 2019, 7:53 pm
#18
Original Poster
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
I really like this hotel. It's a great location for me with easy access to food and the freeway. They also have my preferences down pat, to the point where they know I like specific rooms due to the mattress condition and that I need a bed board installed for my back. I don't feel I'll get the same at the other HH (where I have also stayed multiple times, 22 nights lifetime)
Jun 15, 2019, 10:09 pm
#20
Join Date: Feb 2004
Posts: 1,959
Jun 15, 2019, 10:16 pm
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Agree, if this is planned in advance of your arrival, Globalists should not be affected, especially with the nights you have already spent there.
this should only happen to you, if all other guests are Globalists, too, and have more nights than you... highly improbably.. so weird decision making.
lake of a good CRM in that case.
this should only happen to you, if all other guests are Globalists, too, and have more nights than you... highly improbably.. so weird decision making.
lake of a good CRM in that case.
Is there any chance that some group booked the entire hotel and everyone else is being relocated?
Jun 15, 2019, 11:09 pm
#22
Join Date: Feb 2012
Location: California
Programs: AA Advantage Gold, Rapid Rewards A list, Sky Miles Gold Medallion, Hilton Honors Diamond
Posts: 403
I would guess that is highly likely, or that there is a group and overbooking was left on accidentally and the only people they can relocate are the transient guests regardless of status.
Jun 16, 2019, 11:12 am
#23
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,041
Less likely possibility: maybe the hotel has some engineering issue where it's just completely shutting down for a few days? If so, the fact that the OP is getting relocated to another Hyatt and not a different brand would be due to his status there.
Jun 16, 2019, 11:45 am
#24
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,846
I have booked a certain Hyatt House a few times simply because it was in walking distance of an office building I was working in. Would Hyatt pay for a rental car to cover the commute from another property to the office? Or cabs/Uber every day?
Jun 16, 2019, 5:26 pm
#25
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Almost no chance, unless you're a high-priority guest or WoH member.
Jun 17, 2019, 10:19 pm
#26
Original Poster
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
I'm now checked into the replacement hotel. They know nothing about the overbooking at the original hotel. I've emailed two managers at the original hotel and have received no response....
Jun 17, 2019, 11:58 pm
#27
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
Sounds fishy.
You didn't try calling? I thought you had more time between your original post here and the check-in date. This seems like a situation for a phone call.
You didn't try calling? I thought you had more time between your original post here and the check-in date. This seems like a situation for a phone call.
Jun 18, 2019, 12:18 am
#28
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
As someone who spent over a decade working in hotels, I can say that joe_miami is correct. Where hotels and hotel chains are concerned, relocating a guest a week prior to arrival doesn't qualify as a "walk".
That said, nothing stops an individual hotel from treating an advance relocation the same way as the would a same-day relocation. But, the scenario described here where the rate transfers and the hotel offers up something to make up for the hassle is how most hotels operate.
Personally, I disagree with that viewpoint. But, that's the industry standard.
That said, nothing stops an individual hotel from treating an advance relocation the same way as the would a same-day relocation. But, the scenario described here where the rate transfers and the hotel offers up something to make up for the hassle is how most hotels operate.
Personally, I disagree with that viewpoint. But, that's the industry standard.
Jun 18, 2019, 8:08 am
#29
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Hyatt has a posted policy; they have to honor it. Whether you want to call it a "walk" or something else is not relevant. If it meets the conditions outlined in the policy then the policy applies.
Having said that, it seems that the policy only applies to pre-paid stays? It talks about pre-paying with a CC, not holding a reservation with a CC.
Having said that, it seems that the policy only applies to pre-paid stays? It talks about pre-paying with a CC, not holding a reservation with a CC.