FlyerTalk Forums - Changes to Hyatt’s Best Rate Guarantee Program

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- - Changes to Hyatt’s Best Rate Guarantee Program (https://www.flyertalk.com/forum/hyatt-world-hyatt/1855206-changes-hyattis-best-rate-guarantee-program.html)

Quote:

Originally Posted by cmglobal (Post 28602917)

What makes you think that won't continue along with these changes?

Then it will be the same as today; they deny everything so wouldn't make a difference if they gave 20%, $50, 50%, or $5000. :p

I'm starting to become convinced someone at Hyatt is doing a case study on the effects of negative changes to a loyalty program.

The BRG program has been a joke for the past year or so anyway so I really can't understand the need for the change. It was already worse than many of the other major players. I would be more understanding of this change if they went back to the old system of reviewing and approving claims, but this coupled with the current approval standards is just offensive.

Quote:

Originally Posted by spgplat21 (Post 28606031)

The Hyatt BRG program has been a pain in the neck for many. Even when doing everything right to get the BRG claim processed, it has way too often took way too long for it to get done. It's a way where Hyatt's history has generally been one of failing to meet customer expectations and being worse than the competition. Now, Hyatt's generally in the game to be no better than the competition, and that does indeed cover the range from loyalty program to BRG and elsewhere.

Nothing requires them to have a BRG. If they do not want to honor claims that are legitimate, which has been their operating method the past year, they should probably just eliminate the program entirely. These hotel chains create more ill will from denying legitimate claims, than they would if they just had no best rate guarantee program at all.

Quote:

Originally Posted by storewanderer (Post 28608310)

The ill will is created with the handful of us who actually use the BRG and realize that it's a scam. Hyatt (rightfully) hopes that there are thousands who are duped into booking without ever filing a claim.

Quote:

Originally Posted by jpdx (Post 28608859)

Exactly this, and it goes for many aspects of the program. It all makes WoH look great on paper and most people won't notice they were denied promised benefits.

Quote:

Originally Posted by seawolf (Post 28603621)

Then it will be the same as today; they deny everything so wouldn't make a difference if they gave 20%, $50, 50%, or $5000. :p

Ha! Good point.

"A new report published by research firm Piper Jaffray suggests it doesn’t necessarily pay to book direct with hotels instead of with an online travel agency (OTA) such as Expedia or Booking.com, or a metasearch site such as Kayak or Trivago."

https://skift.com/2017/07/23/it-does...nds-this-week/