Welcome, Josh C
Membership Number: xxxxxx
Diamond
MY ACCOUNT
Recently, we identified a system error that caused an incorrect number of Hyatt Gold Passport® points to post to your account. After a comprehensive evaluation, we have credited 12,363 points to your account.

We regret this error occurred, and we sincerely apologize for any inconvenience this miscalculation may have caused. You should feel confident we have made the required adjustments to ensure you receive the proper number of points for all your stays at Hyatt hotels.

If you have any questions or concerns, please contact Hyatt Gold Passport Customer Service toll free at 1.800.228.3360 in the U.S. and Canada or 1.402.593.8615 when outside the U.S. and Canada, or by e-mail at [email protected].

We look forward to welcoming you again very soon.
Kind regards,


Jeff Zidell
Vice President
Hyatt Gold Passport

So far, you win! ^

If you don't use your points, want to send them my way? :D

42K?! Holy #%#!

I got 4,000 points and was notified by email. Must say it's a very nice surprise - and I thought I kept track of every *single* point I was entitled to. This is another reason I've been so loyal to the Hyatt chain and what a nice way to tell your customers that you value their patronage? Kudos!

I got 991, even though it's a relatively small number, it's the only loyalty program that has ever done this for me uninitiated which makes it impressive regardless of the amount.

It was nice of them to get this fixed.

Seeing all the love on the American board about the system wide double miles just announced makes me think maybe Hyatt would want to top it. After all all those eltes flying on milwage runs in January are going to need rooms.

Perfect time for a double stay bonus offer
;)

Couldnt agree more ^

2,128 points more here :)

+1 even though I got 0.

+9K and change.

But...WHY???

What "glitch" caused this. I have NO IDEA where I was shorted 10K. Have only been a diamond for ~5yrs or so...and I keep track of all my points...:confused:

(Unfortunately) They "flow" back to my employer. :eek:

I guess that's a lot of points for a guy who rarely stays anywhere but Hyatt Places (in the Hyatt family).

I did a little searching of the forum, but failed to locate an answer: where did the points disappear? Never credited? Base or bonus or both? Removed improperly?

I have a feeling this is part of the reoccuring issue of points posting not equaling the dollars spent.

After years of trying to reconcile my bills, I gave up. I never could figure out how $x x 5 pts was so hard for software.

Completely agree with this statement.

I received 1,155 pts myself^.

600 or so for me, looks like people who stayed more in the US got more missing points.

I was credited with over 7,000 points, and I thought I kept pretty close track of it, too. And that was AFTER the 2011 charges, which I had already gotten corrected.

I am glad they didn't have to be nagged to make the fix retroactive.