Yet even when I request them at checkin they almost never post. In the past year with Hyatt I have probably spent at least 5 hours of my free time on the phone and on emails getting the proper points and stays credited to me and this situation is still where it was over a year ago, with the excuse that Hyatt is working on fixing the problem. It's been a year and I'm still missing 21k United miles from last fall.

Simply put, Hyatt should've gotten their house in order on crediting points properly long before and they've made absolutely no progress in the past year on doing so. Absolutely Nothing.

Is there also a tip for our Diamond Amenity and Regency Club points to be posted correctly and in a timely manner as well ?! :)

I find that when I request miles instead of points, I ALWAYS have to call in, and I've seen other online complaints of this as well. I just sent the following email to customer service:

I am writing to ask exactly what I'm doing wrong... every time I stay, I request miles in place of points. I hand over my Amtrak Guest Rewards card, watch them type it in and then assure me the miles will be credited. The invoice I'm handed when I leave confirms this, displaying my Amtrak number and stating that my Amtrak account will be credited for this stay.

Yet invariably, when I get home, my account says my stay is being credited as points instead of miles and I have to call or write to get it corrected. PLEASE, instead of just telling me "we're sorry this happened, we'll fix it..." tell me why it keeps happening and what I can do differently, if anything. Either that or look into whatever it is that your computer systems need to change... and change it. Perhaps you could make an adjustment to the online system that allows us to click on something to choose between points and miles? Or enter a preference in our profile that does it automatically? Judging from travel message boards, I'm not alone in having to make an effort to get the miles credited.

Thank you.

I don't think these suggestions are too "out there," nor would they be particularly difficult to implement. It seems it would be a lot easier and time/cost-effective than having CSRs deal with each correction individually. Change something to head the problems off at the pass.

But why do we have to ask a second time at the front desk when we use the coded link at the time of booking the stay?

BTW how long should it take for points from cancelled awards to be returned into one's account?

Points replacement varies also
 

As much as I love Hyatt, I find hyatt.com the worst web site of any major corporation. And when I wrote about the fact that stays take longer to post points and the problem with easily finding G bonuses I was informed that no changes to hyatt. com are planned. I think it is sad.
As far as points being put back, sometimes it is immediate, but other times I have to call CS after several days to have them put back.

When a guest calls in to cancel their Gold Passport award reservation, the points/free night awards, will be back in the account immediately. The same can be said if you cancel the reservation via www.Hyatt.com. If you ever have an issue, where this does not take place, please let us know, as we will be happy to assist you.

Nick B.

While I agree improvements in posting accuracy and cycle time is needed, I tend to be more understanding and grateful for Hyatt's generosity.

Hyatt could dispense with a lot of your complains by eliminating G bonuses and the diamond amenity point option. Please be carefully how loud you complain.

After all, it only takes an email or quick phone call to fix the issues.

What would you prefer, the current system or the elimination of the bonuses that often don't post correctly?

Add me to ths list of disgruntled Diamond members. I have to call cust service about 50% of the time to get the G bonuses applied to my account. I mention it when I check in and when I check out. I have not seen any recent improvement in this....G bonuses have not been applied to my last three stays.

+1 - I've often said that the way that the Gx bonus posts is by design - so that the properties can "advertise" that they have them but limit the cost spent on them only to those that request / follow up on them. My bigger issue with GP is what rates are "eligible" ones - I contend that anything that is booked directly on their website should be eligible.

Called Diamond line yesterday to get points redeposited as this did not happen when I cancelled the booking on Monday. Signed back into my account after the call and they had indeed been posted.

The last 3 stays I have had have all posted with the wrong amount of points.

If my folio is for $150 (AUD), then how hard is it to do Folio less tax x forex rate x 5 x status bonus = # of point. Everytime I am getting ONE point per dollar instead of FIVE points per dollar.

Could you please PM me your account number and the dates of stays? I will be happy to look into these issues for you. Thanks!

Maybe I am just lucky, but I have had pretty good success with my local HP's posting my G bonuses and diamond amenities correctly. I think that mostly it is a front desk software issue. I have watched the screens the desk personnel use and ahve noticed just how clunky and inefficient their is.

Now when it comes to miles, the interface is downright awful. I watched the screen as the clerk tried to put in my my FF number, there is no on screen help, or drop downs. It is all manual input and has be be put in in an exact format. I have actually just told the poor person at the desk to not worry about putting me in for miles and I will just call the diamond desk have it changed. Watching her struggle for 5 minutes was too painful.

I love Hyatt regardless of these problems!

But I was just voicing my opinion on improvements that the company could make ... esp with the posting of the points ..

That's all :)