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-   -   web check-in (https://www.flyertalk.com/forum/hyatt-world-hyatt/1072328-web-check.html)

bmw303 Apr 8, 2010 8:20 pm
web check-in
 
As a Diamond, if i do a web-checkin at 9, can I get a room from the hotel at 9AM? Or would I have to wait until standard check-in time (3pm)?

Thanks

peteropny Apr 8, 2010 8:47 pm
Originally Posted by bmw303 (Post 13737177)
As a Diamond, if i do a web-checkin at 9, can I get a room from the hotel at 9AM? Or would I have to wait until standard check-in time (3pm)?
Doing web-in early won't necessarily give you a room any earlier if the property is busy - but they usually will send you an e-mail saying that your allocated room is actually ready (when it becomes ready).

gregorygrady Apr 9, 2010 1:59 am
Hmmm, I always assumed if you were checked in via web-checkin it meant that you were actually checked in and you could go pick up your room keys and access your room anytime after that, even if at 10AM. Is this assumption wrong? If so, why do they call it web-CHECKIN and not web-precheckin or something similar?

peteropny Apr 9, 2010 7:38 am
Whenever I've done web-in - I've normally received an e-mail later (could be almost immediately or a few hours later) saying my room was ready.

Shareholder Apr 9, 2010 9:03 am
I've never done web check-in but was wondering if one booked a prepaid rate and had to cancel, i.e. no show, by checking in this way would you at least get stay credits and points? (Not expecting $ back on a prepaid.) Would you actually get a e-check out email if you never collected a keycard at the front desk?

I realize if this were indeed the case, we could all start doing Mattress Runs to various HPs in Denver to earn our points, free "every 2 stays" rooms, and stay credits for status!

jrm68 Apr 9, 2010 9:57 am
Originally Posted by Shareholder (Post 13739797)
I've never done web check-in but was wondering if one booked a prepaid rate and had to cancel, i.e. no show, by checking in this way would you at least get stay credits and points? (Not expecting $ back on a prepaid.) Would you actually get a e-check out email if you never collected a keycard at the front desk?

I realize if this were indeed the case, we could all start doing Mattress Runs to various HPs in Denver to earn our points, free "every 2 stays" rooms, and stay credits for status!
It use to work, that is known as a phantom stay, and is against the terms of the BWB promo, you can try it but it will more thank likely not count as a stay since you didn't physically check in, but maybe you will get lucky

notquiteaff Apr 9, 2010 10:12 am
Originally Posted by peteropny (Post 13739289)
Whenever I've done web-in - I've normally received an e-mail later (could be almost immediately or a few hours later) saying my room was ready.
The one time I did web checkin I received the "your room is ready" after I had checked out (three days later!) :D

FD1971 Apr 9, 2010 10:15 am
Originally Posted by Shareholder (Post 13739797)
I've never done web check-in but was wondering if one booked a prepaid rate and had to cancel, i.e. no show, by checking in this way would you at least get stay credits and points? (Not expecting $ back on a prepaid.) Would you actually get a e-check out email if you never collected a keycard at the front desk?

I realize if this were indeed the case, we could all start doing Mattress Runs to various HPs in Denver to earn our points, free "every 2 stays" rooms, and stay credits for status!
Nice try, but Hyatt will not pay you any dividends, if you do not show up in person...

baliktad Apr 9, 2010 10:34 am
Originally Posted by Shareholder (Post 13739797)
I've never done web check-in but was wondering if one booked a prepaid rate and had to cancel, i.e. no show, by checking in this way would you at least get stay credits and points? (Not expecting $ back on a prepaid.) Would you actually get a e-check out email if you never collected a keycard at the front desk?

I realize if this were indeed the case, we could all start doing Mattress Runs to various HPs in Denver to earn our points, free "every 2 stays" rooms, and stay credits for status!
Considering how specifically this is addressed in the Web Check-in T&C's, I'm pretty sure Hyatt is pretty dead-set on abusing it this way:

You must visit the Hyatt Express Check-In Kiosk or the front desk on the scheduled date of arrival and physically occupy the assigned guest room. Failure to visit the Hyatt Express Check-In Kiosk or the front desk may result in your room being released as an early departure, and your payment card being charged one night's room accommodations. These stays are considered phantom stays. Phantom stays are not eligible for Hyatt Gold Passport points, credit toward tier status or participation in bonus points or other promotional offers. A phantom stay is described as a stay where a guest uses Hyatt Web Check-In or 1-800-CHECK-IN to check into a hotel but does not physically stay at the hotel.

peteropny Apr 9, 2010 11:12 am
Originally Posted by Shareholder (Post 13739797)
I've never done web check-in but was wondering if one booked a prepaid rate and had to cancel, i.e. no show, by checking in this way would you at least get stay credits and points? (Not expecting $ back on a prepaid.) Would you actually get a e-check out email if you never collected a keycard at the front desk?

I realize if this were indeed the case, we could all start doing Mattress Runs to various HPs in Denver to earn our points, free "every 2 stays" rooms, and stay credits for status!
You can often "move" prepaid reservations to another day if your plans change but obviously you can't just cancel and receive a refund.

No - doing web-in and not showing up will not work for stay credit.

HP & SS don't have web-in anyways. "Most" FS Hyatts do though domestically.

spkg Apr 9, 2010 7:45 pm
I've always had confirmation via email of the room being ready before noon, but i suppose they could make you wait if the hotel was busy, after all, easy check-in is not a guarantee.


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