Problems with Hilton website
Mar 25, 2020, 4:49 pm
#106
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
No more shuttle/transport info
I'm trying to book for an overnight at ORD. As previously reported, the new search page thinks "ORD" means Orly, France or Orlando, Florida, and even after picking "Chicago O'Hare International Airport" it uses central Chicago as the reference point and sorts by distance from that, so ORD airports are on the fourth page. I can't understand why Hilton thinks this is a good idea.
So, after laboriously searching for places that are actually close to ORD, I can see rates at the properties, but there's no way to get to the old hotel home page that lists transportation options. Amazingly, I can't tell if any of the airports have an airport shuttle without calling them. Again, how is this good for business?
So, after laboriously searching for places that are actually close to ORD, I can see rates at the properties, but there's no way to get to the old hotel home page that lists transportation options. Amazingly, I can't tell if any of the airports have an airport shuttle without calling them. Again, how is this good for business?
Mar 25, 2020, 4:56 pm
#107
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I got so frustrated trying to book anywhere near ORD that I went to the Hyatt site. Typed on ORD, and it immediately recognized that, and showed me results sorted by distance from the airport. Clicked one of the properties, and under "transportation" it says there is a shuttle. I am starting to wonder if the Hilton web site is designed by disgruntled employees or contractors trying to drive business away.
Apr 13, 2020, 4:01 pm
#108
Join Date: Feb 2003
Location: CA USA
Programs: Hilton Diamond, AA Executive Platinum
Posts: 187
I am SO TIRED of this redesign. Biggest current issue? When I finally get to the page with my current reservations, there is no order to them. I want to see them in chronological order of stays [so my next stay is the first one], but no. The first stay listed is for next year. I don't even see any way to reorder the list, and I have to take extra steps just to filter out everything other than "upcoming stays."
PLEASE at least give me the option to use the "classic" view. I apparently have 166 "results", and even when I filter for "upcoming stays", they actually seem to be in REVERSE order of stay dates. Why on earth would that be the ONLY way to view this list??????
PLEASE at least give me the option to use the "classic" view. I apparently have 166 "results", and even when I filter for "upcoming stays", they actually seem to be in REVERSE order of stay dates. Why on earth would that be the ONLY way to view this list??????
Apr 13, 2020, 7:48 pm
#109
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Apr 15, 2020, 1:29 pm
#111
Join Date: Dec 2014
Programs: HHonors Gold, Hertz 5*, SPG Gold, AMEX Plat, buys Spirit tickets at the airport ticket counter ;-)
Posts: 498
the redesign site is badly broken. it's almost like this was some kind of prototype that was put into production months before the bugs were fixed. it's many, many steps BACK from the old version which was basic and not sexy but very usable.
Apr 15, 2020, 3:53 pm
#112
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I think this is the exact design Hilton wants. I think their development team has spent many months working tirelessly to delete information, remove functionality, and in general make the site and the app look "sleek," "clean," and "modern," which means lots of graphics and empty space, and very little information or usability. I wish this was just a rushed prototype, because then there might be hope that it will get better.
Apr 17, 2020, 7:14 am
#114
Join Date: Apr 2020
Location: New York NY
Programs: AA Lifetime Platinum, Hilton Lifetime Diamond, Marriott Lifetime Platinum, Hertz Five Star
Posts: 25
I tried using the MVP site this morning and it is totally screwed up, it cannot even load their regular rates. It was working fine yesterday! I am so surprised at Hilton and that they allow this 3rd grade website redesign to continue. Whoever is responsible for the redesign should be terminated or resign in disgrace. There is little to no business for them right now so it is now an opportune time to fix all these issues.
Apr 17, 2020, 10:16 am
#115
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
I tried using the MVP site this morning and it is totally screwed up, it cannot even load their regular rates. It was working fine yesterday! I am so surprised at Hilton and that they allow this 3rd grade website redesign to continue. Whoever is responsible for the redesign should be terminated or resign in disgrace. There is little to no business for them right now so it is now an opportune time to fix all these issues.
Apr 18, 2020, 2:02 am
#116
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
I really do not understand why my upcoming stays would be sorted by date in reverse order on the website. Who programs such ....? Surely you want your next stay on top by default?
May 1, 2020, 12:55 pm
#117
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
And how do I keep the forum software from turning the URL text into links? When it does that in Preview, it shortens the first URL text and inserts an ellipsis, which is not what I want.
May 6, 2020, 12:23 am
#118
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Am I the only who not only has the upcoming stays in reverse order, but cancelled ones intermingled with them? I panicked when I saw some upcoming stays that I "thought" I had cancelled, then realized they were cancelled, but still listed together with live reservations.
May 8, 2020, 9:16 am
#119
Original Poster
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
Am I the only who not only has the upcoming stays in reverse order, but cancelled ones intermingled with them? I panicked when I saw some upcoming stays that I "thought" I had cancelled, then realized they were cancelled, but still listed together with live reservations.
May 13, 2020, 10:53 am
#120
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
I just visited the circle of hell that is https://www.hilton.com/en/ to investigate travel to Turkey and Greece (medium-late next year). I typed Turkey in the "Where to?" box and chose Turkey TR from the offered items; the web site returned something in Wisconsin. I typed Greece in the "Where to?" box and chose Greece GR from the offered items and the web site said there were no hotels. It's appalling.
So I hunted for this thread because I thought I remembered some workaround. I don't doubt that it used to work, but Hilton has fixed it, at least for me. Using the above link, logged in or not, I got the same result. And that was with clearing cache and cookies before trying.
And I did need to deal with the Captcha to get logged in.
To get the old search screen:
https://hiltonhonors3.hilton.com/en_...tels/index.htm
https://hiltonhonors3.hilton.com/en_...tels/index.htm
And I did need to deal with the Captcha to get logged in.