Problems with Hilton website

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Mar 9, 2020, 3:52 pm

#91

zachary

Join Date: Aug 2002

Location: St. Louis, MO

Posts: 1,413

If I want to search by airport, I still use the old MVP site, stay.hilton.com/mvp. It still recognizes the airport codes. I then hit modify, uncheck MVP, and check the AARP box (my new discount). The individual hotel pages are still the big bulky things, but at least I can search by distance from the airport.

Mar 10, 2020, 8:47 am

#92

serpens

Join Date: Sep 2015

Location: flyover country

Posts: 2,435

Quote:

Originally Posted by zachary

[...] uncheck MVP, and check the AARP box (my new discount). [...]

I understand that MVP rates are no longer advantageous, but why would you bother to uncheck the box? Little effort, yes, but what benefit?

Mar 10, 2020, 2:36 pm

#93

florens

Join Date: Oct 2010

Location: Switzerland

Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP

Posts: 6,530

App has now the same horrible design and requires more clicking / pages.

Mar 13, 2020, 1:59 pm

#94

EasternTraveler

Original Poster

Join Date: Aug 2006

Location: ATL, BHM, DUB, County Wexford

Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott

Posts: 4,863

Quote:

Originally Posted by corporate-wage-slave

Sure. So these work best if you login to Hilton on the new design, then use these URLs:

To get the old search screen:
https://hiltonhonors3.hilton.com/en_...tels/index.htm

This will then show up the new "names and map" screen (incidentally, if someone is new to Hilton brands they really have nothing to go by at this point). Just enter this URL straight away to convert back to the old selection screen: You can successfully enter this URL even while the map is loading if you are on slow broadband (e.g. inside some Hiltons!), just so long as the list of hotel suggestions is coming through. Note that the airport codes (DCA, LGW, FCO) still work on this one:
https://hiltonhonors3.hilton.com/en_....htm?view=LIST

Then to get a list of your existing reservations:
https://secure3.hilton.com/en/hh/cus...servations.htm

Thank you.

Mar 13, 2020, 2:07 pm

#95

EasternTraveler

Original Poster

Join Date: Aug 2006

Location: ATL, BHM, DUB, County Wexford

Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott

Posts: 4,863

Quote:

Originally Posted by serpens

I understand that MVP rates are no longer advantageous, but why would you bother to uncheck the box? Little effort, yes, but what benefit?

DELETED, I don't know either.

Mar 13, 2020, 2:08 pm

#96

EasternTraveler

Original Poster

Join Date: Aug 2006

Location: ATL, BHM, DUB, County Wexford

Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott

Posts: 4,863

Quote:

Originally Posted by florens

App has now the same horrible design and requires more clicking / pages.

U g h !

hockeydiva likes this.

Last edited by EasternTraveler; Mar 13, 2020 at 2:10 pm Reason: no need to repost horrible images that take up too much space.

Mar 13, 2020, 4:39 pm

#97

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by corporate-wage-slave

Thank you for these links. The search one works great for me, and the second one works to show hotels and rates at the last searched location. Clicking the hotel link to book a room then uses the new, horrible rooms selection screen. Is there any way to get to the old one?

Mar 13, 2020, 6:15 pm

#98

moa999

Join Date: Jan 2005

Location: Sydney, Australia

Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold

Posts: 2,927

Quote:

Originally Posted by smmrfld

Why even use the website? App is much quicker.

Agree.
My big issue with the app is no ability to look at flexible dates

Mar 13, 2020, 8:13 pm

#99

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Website unable to book rooms since yesterday

Since yesterday, I can get up to the points of booking rooms, but when I select the room, I get an error page:

IT'S NOT YOU, IT'S ME.

We're sorry, something went wrong. For customer service or reservations, please call one of these numbers.

I'm trying to book via an affiliate site (I start at the affiliate site, click its link to go to Hilton's site, then book as usual, for extra points in the affiliate's program as well as all normal Hilton benefits) or else I'd call to make the booking.

Mar 17, 2020, 2:34 pm

#100

EasternTraveler

Original Poster

Join Date: Aug 2006

Location: ATL, BHM, DUB, County Wexford

Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott

Posts: 4,863

Maybe with the lack of business, they will make the website a priority.

Mar 17, 2020, 10:25 pm

#101

smmrfld

Join Date: May 2005

Posts: 4,871

Quote:

Originally Posted by EasternTraveler

Maybe with the lack of business, they will make the website a priority.

You should be ashamed. This isn’t just a major corporation suffering a dramatic downturn...it's thousands of service workers who won’t be able to feed their families.

Mar 19, 2020, 10:31 am

#102

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by anabolism

Since yesterday, I can get up to the points of booking rooms, but when I select the room, I get an error page:

IT'S NOT YOU, IT'S ME.

We're sorry, something went wrong. For customer service or reservations, please call one of these numbers.

Discovered this happens every time I try to book multiple rooms, but booking one room at a time is possible.

Mar 23, 2020, 12:52 pm

#103

EasternTraveler

Original Poster

Join Date: Aug 2006

Location: ATL, BHM, DUB, County Wexford

Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott

Posts: 4,863

Now they have changed the display of the upcoming stays to most recent last. That means if you have a lot of stays that you will have to scroll through many pages to find your next stay. How stupid can they get? Obviously I should not ask that question. Any person with an ounce of intelligence knows that when you log in, you want to see your next upcoming stay, not the one that is furtherest into the future.

GRRR!!!

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