Problems with Hilton website
Feb 16, 2020, 10:30 am
#16
Original Poster
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
I did better, I booked on Marriott instead. They want to make it so hard to use their website, I will take my business somewhere that is easier to use. Not that Marriott is great, but it is better than Hilton now.
Unfortunately I have had to book 8 reservations on Marriott recently. I am not going to fight to do business with Hilton.
Unfortunately I have had to book 8 reservations on Marriott recently. I am not going to fight to do business with Hilton.
Last edited by Canarsie; Feb 21, 2020 at 11:04 pm Reason: Consolidation.
Feb 16, 2020, 4:05 pm
#18
Original Poster
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
Feb 20, 2020, 12:36 am
#19
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,050
You'll have to peruse the Marriott forum for greater insight into that.
You've been Bonvoyed!
You've been Bonvoyed!
Feb 20, 2020, 6:30 am
#20
Original Poster
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
Where is Starwood Lurker/Can you Hear me now on Hilton?
I know William went to work for Hilton, does he have a new handle on here?
Feb 20, 2020, 6:57 am
#21
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,945
Feb 20, 2020, 9:05 pm
#25
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, AA Million Miles, Hilton Diamond
Posts: 2,586
But this thread is a little over dramatic isn't it?
Feb 21, 2020, 7:15 am
#26
Original Poster
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
Read their FB page, people are complaining and getting a canned response. Look at the Hilton Diamond Twitter.
It is a bunch of pictures that slows down the browser to the point that I was actually able to time it from start to page load to a point you could use it and it is dreadfully slow.
I do not want pictures of rooms, I don't trust them anyway. I want a list of room types and rates available (like previously done).
I do not want a bunch of convoluted pretty pretty, I want to make my reservation and go. I have better things to do. If they want to do this, have two website interfaces that you can select when you sign in. If I log in, I get classic. If a newbie logs in, or a guest visitor comes to the site, they get all the pretty pictures and baloney information that a seasoned traveler could care less about.
I also liked it when I could see annual progress to Diamond with a count down of nights left to next level and stays left to next level. It is gone now.
I do not want pictures of rooms, I don't trust them anyway. I want a list of room types and rates available (like previously done).
I do not want a bunch of convoluted pretty pretty, I want to make my reservation and go. I have better things to do. If they want to do this, have two website interfaces that you can select when you sign in. If I log in, I get classic. If a newbie logs in, or a guest visitor comes to the site, they get all the pretty pictures and baloney information that a seasoned traveler could care less about.
I also liked it when I could see annual progress to Diamond with a count down of nights left to next level and stays left to next level. It is gone now.
Last edited by Canarsie; Feb 21, 2020 at 11:05 pm Reason: Consolidation.
Feb 21, 2020, 7:38 am
#27
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Best regards,
William R. Sanders
Feb 21, 2020, 7:39 am
#28
Join Date: Jul 2002
Posts: 3,642
If I look at the Hilton and Marriott landing page, I see a virtually identical approach. A list of links in the header, a small block form for actually searching for a hotel, and the rest is pictures or big icons of link to stuff that no regular customers make use of. I would like all of the sites to provide a "expert" or "Diamond" type landing page with no fluff, something like just a booking interface on one side and a summary of recent trips and miles/points total on the other., Would load quickly and allow access to the interfaces that 80% of the frequent travelers go to the web site for, They have the stats somewhere, so such a construction should be easy to accomplish.
Last edited by xooz; Feb 21, 2020 at 8:23 am
Feb 21, 2020, 8:18 am
#30
Original Poster
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,863
If I look at the Hilton and Marriott landing page, I see a virtually identical approach. A list of links in the header, a small block form for actually searching for a hotel, and the rest is pictures or big icons of link to stuff that no regular customers make use of. I would like all of the sites to provide a "expert" or "Diamond" type landing page with no fluff, something like just a booking interface on one side and a summary of recent trips and miles/points total on the other., Would load quickly and allow access to the interfaces that 80% of the frequent travelers co to the web site for, They have the stats somewhere, so such a construction should be easy to accomplish.
They are trying to use an Expedia approach. Hmm same reasons heavy travelers don't use Expedia, we don't want fluff.