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Reservation of two rooms, do I have to do anything to get points & benefits for both
Hi all, Sorry for having to ask a simple question: I made a reservation for two rooms through hilton.com, which has a record of my status. Do I need to do anything to ensure I get points and Diamond benefits for both? I have looked through threads and it seems a lot of the discussion is about combining separate reservations on a single folio etc.
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Yes. You need to ask the front desk to put all charges for both rooms onto the folio of just one room even though they are in the same reservation already. I believe that there is a term for this, but I can't recall exactly what it is. Maybe "rounding up" or something like that.
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Originally Posted by GNALUZU
(Post 30888344)
Yes. You need to ask the front desk to put all charges for both rooms onto the folio of just one room even though they are in the same reservation already. I believe that there is a term for this, but I can't recall exactly what it is. Maybe "rounding up" or something like that.
I actually have 3 rooms booked for a property in June. I need to explore putting all the charges into one folio as that would be a result. Have you done this before and it worked? |
Originally Posted by SgtRyan
(Post 30888661)
I thought that you got points for 2 rooms as standard?
I actually have 3 rooms booked for a property in June. I need to explore putting all the charges into one folio as that would be a result. Have you done this before and it worked? See https://hiltonhonors3.hilton.com/en/...rual_of_points "Accrual of Points" #5 : A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (20%, 80% or 100%, depending on Member tier), Bonus Points earned through double or triple Base Point promotions, will apply to the total Base Point credit earned for both rooms. For any other bonuses, including Hilton Honors Marketing Partner Bonus Points and other promotional bonuses (e.g. promotional miles), Bonus Points will be awarded on one room only. For purposes of obtaining tier status, a Member will receive stay and night credit for one room only. |
Originally Posted by lincolnjkc
(Post 30888844)
Per the T&Cs you can get credit for a maximum of two rooms and as the other poster noted they need to be billed to one folio.
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Originally Posted by smmrfld
(Post 30888888)
As of several months ago (likely a result of the IT change) this is no longer correct. Two rooms booked under the same HH number but on separate folios now receive credit with no hassle/intervention. I do this frequently and no longer bother to request a combined folio. |
Originally Posted by Voodoo Daddy
(Post 30890094)
I have never asked about putting charges on one folio and have always received points for two rooms. Not arguing what the T&Cs say, but that has been my experience.
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I've had the experience where the hotel has combined folios alright, and then the system gave me zero points because it saw the stay on the "empty" room.
Once, when only one of the two rooms posted, the Hilton rep refused to give me elite points for the second room, base points only. |
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