Reservation of two rooms, do I have to do anything to get points & benefits for both
#1
Original Poster
Join Date: Mar 2019
Programs: British Airways Gold
Posts: 2
Reservation of two rooms, do I have to do anything to get points & benefits for both
Hi all, Sorry for having to ask a simple question: I made a reservation for two rooms through hilton.com, which has a record of my status. Do I need to do anything to ensure I get points and Diamond benefits for both? I have looked through threads and it seems a lot of the discussion is about combining separate reservations on a single folio etc.
#2
Join Date: Sep 2008
Location: Scottsdale, AZ
Programs: AA Exec Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, Avis CC
Posts: 673
Yes. You need to ask the front desk to put all charges for both rooms onto the folio of just one room even though they are in the same reservation already. I believe that there is a term for this, but I can't recall exactly what it is. Maybe "rounding up" or something like that.
#3
Suspended
Join Date: Feb 2006
Posts: 1,992
Yes. You need to ask the front desk to put all charges for both rooms onto the folio of just one room even though they are in the same reservation already. I believe that there is a term for this, but I can't recall exactly what it is. Maybe "rounding up" or something like that.
I actually have 3 rooms booked for a property in June. I need to explore putting all the charges into one folio as that would be a result. Have you done this before and it worked?
#4
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K; Hertz PC
Posts: 4,119
See https://hiltonhonors3.hilton.com/en/...rual_of_points "Accrual of Points" #5 :
A Member may earn Base Points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base Points will be earned for all eligible folio charges incurred on both rooms. The term "eligible folio charges" is defined below. Bonus Points issued on Base Points, including tier bonuses (20%, 80% or 100%, depending on Member tier), Bonus Points earned through double or triple Base Point promotions, will apply to the total Base Point credit earned for both rooms. For any other bonuses, including Hilton Honors Marketing Partner Bonus Points and other promotional bonuses (e.g. promotional miles), Bonus Points will be awarded on one room only. For purposes of obtaining tier status, a Member will receive stay and night credit for one room only.
#5
Join Date: May 2005
Posts: 4,835
As of several months ago (likely a result of the IT change) this is no longer correct. Two rooms booked under the same HH number but on separate folios now receive credit with no hassle/intervention. I do this frequently and no longer bother to request a combined folio.
#6
Join Date: Aug 2011
Programs: Hilton Honors Diamond, IHG Spire, Marriott Titanium, Wyndham Diamond, Caesar's Diamond
Posts: 536
I have never asked about putting charges on one folio and have always received points for two rooms. Not arguing what the T&Cs say, but that has been my experience.
#7
Join Date: Mar 2002
Posts: 326
My experience has been quite the opposite! Whenever I've booked two rooms on one reservation, the hotels have always split the folios and I end up getting credit for only one room.
#8
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,184
I've had the experience where the hotel has combined folios alright, and then the system gave me zero points because it saw the stay on the "empty" room.
Once, when only one of the two rooms posted, the Hilton rep refused to give me elite points for the second room, base points only.
Once, when only one of the two rooms posted, the Hilton rep refused to give me elite points for the second room, base points only.