Originally Posted by BobH (Post 28956514)

ID's are often required because of local laws.

Bob H

Originally Posted by Simon Schus (Post 28956453)

Hi all,

I've booked a hotel for next week, and I just went to make a minor change on it (I changed the payment card). The confirmation email read as normal, but has the following comments written on it in the 'Requests and Comments' section:



This will be a paid hotel stay so the message confused me as it mentions "NON-REVENUE". The only thing I can think of that might have led to this message is that I tried to use the 48 hour Diamond guarantee at a nearby hotel, but they were entirely sold out even though there were no major events in the area - their manager even called to apologise to me and offered a room albeit at a huge price premium which I declined given it was double the usual amount I've spent before that hotel - and we left it at that. As such, I chose another nearby(ish) and cheaper Hilton hotel which is where I'm seeing this message.

EDIT in italics: Any ideas why this mentions non-revenue on a revenue booking, and why they're asking for ID, etc? I've not seen this type of message before - usually, it is something along the lines of "Offer upgrade, if available" (which is increasingly not being included) or just the standard "GPM U ***" message. I used to see messages about the ID when I was staying on a Best Price Guarantee booking, but this isn't one of those - it is just a standard Honors rate flexible booking.

Originally Posted by RogerD408 (Post 28956660)

My take on it would be the upgrade is a non-revenue event and maybe the other manager assisted in making sure it happened. But I am just guessing. Hotels have all sorts of abbreviations they use like a lot of other people. I presume you checked the room rate and all is as expected. I wouldn't get too worked up over this and see what happens when you arrive.

Originally Posted by muzthe42nd (Post 28957053)

A service recovery - non revenue is basically a flag on the reservation that shows up at both the hotel and corporate level. Initially designed to be used to let corporate know about problems the guest had at the hotel and what they did to compensate the guest, they're often used for other things now too.

Originally Posted by Simon Schus (Post 28957145)

Thanks! I’ve never stayed at this particular hotel before, or even been in contact with them. I guess perhaps the manager at the other hotel got in touch to put in a good word for me after the 48 hour guarantee problem. I’ll send a thank you on the day of departure to him just in case!