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-   -   Problems completing reservations (https://www.flyertalk.com/forum/hilton-hilton-honors/1409001-problems-completing-reservations.html)

Great White North Nov 19, 2012 3:45 pm
Problems completing reservations
 
I've been trying to make a reservation at the DoubleTree Seattle Airport since Friday but I keep getting an error message when I get to the final screen:
Sorry for the inconvenience

Due to technical difficulties we were unable to complete your request online or through our customer help desk at this tme. We are working to rectify the problem, please try again later.
I've checked back with Hhonors.com and the reservation doesn't exist in my account.

Anyone else running into this problem or is this just an issue with this one hotel perhaps?

Great White North Nov 19, 2012 3:54 pm
I just tried booking through the Doubletree app on my iPhone, but it doesn't work either--similar error message. :(

sannmann Nov 19, 2012 6:13 pm
Can you try making the reservation via phone? I think you would still give them your HHonors number so that they can still present you with the HHonors benefits.

Great White North Nov 21, 2012 5:55 pm
Originally Posted by sannmann (Post 19714015)
Can you try making the reservation via phone? I think you would still give them your HHonors number so that they can still present you with the HHonors benefits.
That's what I ended up doing today. The reservation is for late December, so I wasn't in a huge rush, but I got fed up waiting for Hilton to fix their website.

shoreline Nov 21, 2012 11:25 pm
Originally Posted by Great White North (Post 19726749)
That's what I ended up doing today. The reservation is for late December, so I wasn't in a huge rush, but I got fed up waiting for Hilton to fix their website.
Sometimes just calling is easier and quicker (and, yes, sometimes it is not).

At least there was still availability. So that's good.


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