Problems completing reservations
Nov 19, 2012 | 3:45 pm
#1
Original Poster
Join Date: Mar 2001
Location: Abbotsford, BC, Canada
Programs: Marriott Gold, HHonors Gold, IHG Silver, Aeroplan 25K, DVC
Posts: 314
Problems completing reservations
I've been trying to make a reservation at the DoubleTree Seattle Airport since Friday but I keep getting an error message when I get to the final screen:
Anyone else running into this problem or is this just an issue with this one hotel perhaps?
Sorry for the inconvenience
Due to technical difficulties we were unable to complete your request online or through our customer help desk at this tme. We are working to rectify the problem, please try again later.
I've checked back with Hhonors.com and the reservation doesn't exist in my account.Due to technical difficulties we were unable to complete your request online or through our customer help desk at this tme. We are working to rectify the problem, please try again later.
Anyone else running into this problem or is this just an issue with this one hotel perhaps?
Nov 19, 2012 | 6:13 pm
#3
Join Date: Mar 2009
Location: DCA
Programs: UA 1K/MM; *G and *A Top 1000; HHonors Diamond; IHG Platinum; *$ Gold; Global Entry
Posts: 2,498
Can you try making the reservation via phone? I think you would still give them your HHonors number so that they can still present you with the HHonors benefits.
Nov 21, 2012 | 5:55 pm
#4
Original Poster
Join Date: Mar 2001
Location: Abbotsford, BC, Canada
Programs: Marriott Gold, HHonors Gold, IHG Silver, Aeroplan 25K, DVC
Posts: 314
That's what I ended up doing today. The reservation is for late December, so I wasn't in a huge rush, but I got fed up waiting for Hilton to fix their website.
Nov 21, 2012 | 11:25 pm
#5
Join Date: Aug 2011
Posts: 1,689
At least there was still availability. So that's good.