NAME OF SUPERVISOR
 

DOES ANYONE KNOW THE NAME OF A SUPERVISOR OR # TO CALL AT HHONORS REGARDING PROBLEMS. I AM TRYING TO BOOK A DETROIT TO CANCUN FLIGHT IN JAN 04. WAS TOLD 85000 POINTS FOR NORTHWEST. WHEN I CALLED NORTHWEST THEY SAID HHONOR CODES ONLY GOOD UNTIL OCT 2003.BEEN 3 WEEKS THAT HHONORS HAVE BEEN LOOKING INTO THIS. I WAS TOLD BY HHONORS THATAMERICAN WOULD FLY THERE FOR 125000 POINTS TO TAKE THAT OR CONTINUE WAIT FOR NORTHWEST. NOW TODAY I GET EMAIL WHILE STILL WAITING ON NORTHWEST CODE THAT AA IS 150000 POINTS. THIS ALL STARTED ON MAY 2ND. ANY HELP WOULD BE APPRECIATED
THANKS

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Call and ask to speak to a manager\supervisor. Explain your situation.

thats the problem . I've talked to 3 supervisors and they all say were looking into it. its been 3 weeks. i dont think I'm being unfair to get a answer within 3 weeks

Keep calling back referencing the names of the supervisor. It is a pain. What level of HH are you?

gold

welcome to FT!


i don't know where you got your numbers for points, but the Hilton site shows the airline awards are more points than you are quoting.....where are you getting the figures for Northwest???

the numbers that i am reporting are effective until 6-1-03. if reserved by 6-1-03 you get old rate.

so it sounds like Northwest may be discontinuing the flights at the Old rate - have you tried talking to northwest?? As I read the airline points site on HHONORS there is no selection under the old rates for a NW Flight between US and Mexico which may be part of the probem. The code for NW is only FF2 which is mainland only. So maybe NW doesn't have a cancun award at all...

Northwest Airlines®
Rewards: FF2

just recieved a email stating that northwest will not extend points at old rate and hhonors is now awaiting new code from them for after 10/2003. seems to me this is a way of not letting people do the year in advance with old points.i've talked to 4 supervisors and head of the dept.
As the last resort i booked aa for 125000 as in 1 week they would have been 150000 each.Not 1 person i talked with seemed to care about the problem either. This is a first since i always felt hilton treated me more than fair.the first supervisor told me i would get the trip for 85000 each which ended up at 125000 each . this 80000 more for the 2 tickets. i asked after booking aa if i could recieve priority shipping on the vouchers wiyth the trouble i've been thru and they told me for $25 extra i could have it.

I'm no fan of the constantly changing rules of the mileage and hotel programs but it looks to me like Hilton has made a good faith effort into trying to get you the flight from NW and NW has refused, certainly not Hiltons fault. Has Hilton indicated that the airlines would let you get an award certificate that far in the future? I think they have only indicated that you could get one of their awards and have it be good for a year.
Why would you need priority shipping if you are not going to fly until January 2004?


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"A day without Points/Miles is like a day without SUNSHINE"

The first 2 supervisors I talked to said that I could get the nw flight for 85000 points, but it would take up to 5 working days for them to get the code. After 3 weeks the supervisors still stated they could get it once they got the code, only a letter from websight said it wasn't available. The reason for the faster delivery was with all the problems on this transaction I was also told come june 1st the airline miles would be 25000 more per ticket so I wanted to be sure I got at old rate. If I had to pay rate as of June 1st 150,000 points per ticket that would be almost double what was promised.