All things considered this just may be the best Hilton in the world, in my opinion.

I wonder if the same people run the Hilton in Buenos Aires? It's a great property as well.




BTW, In my review I did mention the great staff and the wonderful gym at the top. :)

The same family has an interest in both. ;) And Tom Potter has gone from one to the other. :)

I bet that theit meter runs at a far faster rate than those of "regular" taxis. You might end up paying deerly for HHonors points.

In Sao Paulo I always choose Renaissance because the location is very good.

I have just returned from a stay at this hotel, and agree with all of the positive comments. FYI, the hotel car to the airport cost BRL160 vs. BRL92 for a taxi. For a 2 hour ride on Friday evening the added comfort was certainly worthwhile.

Hilton Sao Paulo Morumbi Trip Reports and Reviews
 

Stayed at the Sao Paulo Hilton last week for the first time. Overall, nice property, but I received absolutely NO Diamond recognition: no welcome letter, no welcome amenity, no up-grade to something better than the Executive Level room I already had booked.

I was amazed that a colleague of mine who has a lower HH status, was in fact recognized and welcomed.

Is this normal? Or just an oversight on the hotel's part? I filled out the customer sat survey and expressed my dissapointment on checking out. Was told they would take care of things for my one week visit next month.

This is not good news as I will be in Sao Paulo in early Nov.

Did you show your Diamond card at check-in? Did you make your reservation on Hilton.com? Did you ask about an upgrade at check-in?

Yes...yes...yes, to all three of your questions. I was told all up-gradeable rooms were booked (which was hard to believe as last Thursday was a Brazilian national holiday.

I have considered writing to the Diamond Desk, but not sure if it is the right approach...or simply wait and see if they come through and make it up for my second visit, which will be for a whole week.

When I checked in last year as a gold, they didn't seem to have my status in the record. They came up to my room later and gave me a new key that would let me access the lounge, and some sort of amenity. I only book the normal rooms, but would say I get executive floor 90% of the time, suites of some sort maybe 20%.

International Hiltons are generally quite good about the amenities.

As you will see from the following, the hotel has a lot of wriggle room with regard to an upgrade. But they dot have have the option to ignore your Diamond status completely.

Given that you have raised the mattater already with the hotel, I would phone the Diamond Desk and ask to speak to a customer service rep. They will document your complaint and get back to the hotel. I am sure that this will ensure that you get proper treatment when you return .. if you do.

What exactly where you expecting?
 

My experience in June was quite different. I had a 1 night stay, one night elsewhere, then followed by 3 night (weekend) stay. Each time at check in I was wisked away from the lobby to the executive lounge for checkin and thanked profusely for my business.
The first stay I was booked into a regular room and upgraded to an executive room, given lounge access, and a bottle of wine and box of chocolates as an amenity. On my return one day later I was booked into an executive room and in fact given the same room I was in before! Again, lounge access, wine, and chocolates.

Sorry that you had a poor experience, hopefully they take care of you on your return!

Whenever I check into any hotel chain that I have any sort of status with, I always hand the clerk my charge card and my hotel program card. This way they cannot claim that they didn't know I was Diamond / Platinum / whatever. I've found this really helps.

Back at the Sao Paulo and booked into an executive room, and once again absolutely NO Diamond recognition. I'm starting to wonder if it has something to do with the corporate rate we are obligated to use...???