With all due respect, while I understand that this system does not work for you and that you look elsewhere for your hotel stays, I can't imagine that a lot of people are doing the same.

I would think most people are concerned with the cost of the internet and then maybe the speed.

Also this isn't limited to Hilton. Other major chains use a similar system so it'd be hard to try to avoid them all.

For resolution perhaps you could find out what software company makes the program that these hotels use and provide feedback to them. Also I would suggest trying to find out the VP or Director for customer facing technology at the hotels and provide feedback to them.

Good Luck! We all have our pet peeves and I am glad this isn't mine. :)

Perhaps, but I've not run into at the other hotel families where I most often do multi-night stays, those being Priority Club (HI, HIX, Candlewood) and Choice. (A few years ago Candlewood had a somewhat similar but not exactly the same issue, but they seem to have cured it.)

The one exception was my reward stays at Choice Scandinavia hotels, where they'd give me scratch cards for the free internet, 4h to 24h duration. But at least I could usually choose to use one of two different durations, so that I could be more likely that at its expiration I wouldn't be disrupted by the logout.

Which brings us to another possible solution, but more complicated than the "log out" option, so I don't why they'd choose it: Allow you to select how many hours (from preselected choices or whatever), so at least you could time the log-out to work best for you.

On a multi-night stay, I'm likely to be on the computer the second night at the time I first connect the computer the first night, so 24h is actually an awful duration if I start it in the evening. I prefer to get maybe 4h for the first evening, then when I wake up in the middle of the night (most likely after jetlagging halfway across the world!) start a 24h card then.

But at Hampton, there's no choice of shorter time, so I'm forced so suffer the logoff exactly 24h from when I last logged on. No thanks!

I leave the car running every night. This way I don't have to step on the brake, put the key fob in and press the button. I save a good five or seven seconds a day. I drive the car pretty much every day and use to start it several times a day, so the time savings really adds up.
:D

Here is how it works. You access the wifi and the system sees a new connection that is hasn't logged. On your first HTTP request (www.cnn.com etc...) the system sends you a login page (called a captive portal). You put in the code and the portal tells the wifi controller to allow you for 24 hours, start timer now. Your mac address is placed in the logs and the clock times down.

If you want to "reset" the connection you have to use another mac address, or you have to get the wifi managment company to pull your connection (good luck with that).

You can change your mac address, on some devices. Google "spoof mac address", that will probably get you directions.

I could probably engineer a way to resend initial captive portal settings, I have to look at the post transaction at one of these places with a sniffer and see if there is a start-time flag in the post. I will see if anything can be done, but I doubt it.

Something that has worked for me at different properties is to delete the WiFi profile for HHonors and start over. Another option has been to switch WiFi services. at&t's Communications Manager includes WiFi services and maintains it's own connection profile list.

This might be the most extreme ever resurrection of a dead thread but earlier this year I encountered this same problem at a Hilton property. We were there for 5 nights with ~6 devices including a Roku and I probably spend a total of an hour or more over the course of the stay just logging everything back in. It was enough that I knew I wouldn't book at that property the next year (it's an annual trip) so I wrote to Hilton Corporate about it. This was a few months ago but today I got a very nice call back and long story short they've been rolling out a new centralized authentication platform that defaults to 7 days of access. They've done 2900 properties so far and have another 2100 to go. I was impressed to hear that they (Hilton coporate and IT) have had to go through the same thing when they stay in their own properties so it's something they've been aware of and are finally solving. I haven't yet stayed in a Hilton property since the rollout began but if others have experienced it I'd love to hear how it worked!

You might be too young to remember when the TV in your motel required quarters to play. It was annoying.

In your lifetime, the internet will be free, fast, and constant in hotels.

In the meantime, suffer from this silly and unnecessary repeated login. It is annoying.

you will still need to log in for tracking purposes.

Glad I stayed til the end of this thread to see it was resurrected. :)

I stay at Hilton properties every week and some hotels have updated their systems so that I don't have to login each day. However, one of the hotels I stay at about 20 weeks a year still doesn't have this rolled out... Hopefully it happens soon, because I've got disconnected in between WebEx sessions and the fact that it takes me a few minutes to get back in and get everything setup is very inconvenient when I have others that just think I dropped off out of no where.