Honors Customer Services
 

If anyone from HHonors customer services participate in this forum can you please contact me regarding ticket number ''(Ticket# 01252010P13320004:AR0002) (Ticket# 01262010D12550032:AR0002)‏''.

It has been over 2 months since I contacted HHonors and I still have not been contacted by the hotel in question.

Thanks

Very annoyed Diamond member

I passed the information you provided along to our Membership Services team and was assured someone will be contacting you today. I am sorry for the delay.

Andrea (HHonors Representative)

Wow, HHR - great to see the CS response! Keep it up.

Unbelievable!!!!!

Can only imagine how poorly the non-Diamond members get treated....

In fairness, I was called within two hours of submitting the post and we were able to come to a conclusion regarding compensation. From now on I definately consider this forum if I am not answered via email.

Long live Flyertalk

I was also contacted via private message by one of the HHonorsRepresentatives here on FT after I made a post inquiring how I might get retroactive credit for a promotion I was not aware of. I promptly received the credit.

When I wrote and thanked her, the rep then made the "if there is anything else I can do for you" reply. "As a matter of fact," began my response. That inquiry was passed along to a corporate Customer Resolution Manager who promptly contacted me and made a very generous offer to assist me.

I am not a road warrior like many of you, barely making diamond every year. The few times I have contacted customer service my experiences have been handled by capable and competent representatives who have understood my questions and have worked diligently to assist me. This is 180 degrees from the reps at AA, Delta and Useless I have had the misfortune to speak with.