Honors Customer Services
Feb 3, 2010, 7:04 am
#1
Original Poster
Join Date: Sep 2008
Location: UK
Programs: Priority Club Platinum, Hilton Honors Diamond, BAEC Silver, Hertz #1 Gold, SPG Gold
Posts: 266
Honors Customer Services
If anyone from HHonors customer services participate in this forum can you please contact me regarding ticket number ''(Ticket# 01252010P13320004:AR0002) (Ticket# 01262010D12550032:AR0002)''.
It has been over 2 months since I contacted HHonors and I still have not been contacted by the hotel in question.
Thanks
Very annoyed Diamond member
It has been over 2 months since I contacted HHonors and I still have not been contacted by the hotel in question.
Thanks
Very annoyed Diamond member
Feb 3, 2010, 7:46 am
#2
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
If anyone from HHonors customer services participate in this forum can you please contact me regarding ticket number ''(Ticket# 01252010P13320004:AR0002) (Ticket# 01262010D12550032:AR0002)''.
It has been over 2 months since I contacted HHonors and I still have not been contacted by the hotel in question.
Thanks
Very annoyed Diamond member
It has been over 2 months since I contacted HHonors and I still have not been contacted by the hotel in question.
Thanks
Very annoyed Diamond member
Andrea (HHonors Representative)
Feb 4, 2010, 6:30 am
#5
Original Poster
Join Date: Sep 2008
Location: UK
Programs: Priority Club Platinum, Hilton Honors Diamond, BAEC Silver, Hertz #1 Gold, SPG Gold
Posts: 266
In fairness, I was called within two hours of submitting the post and we were able to come to a conclusion regarding compensation. From now on I definately consider this forum if I am not answered via email.
Long live Flyertalk
Long live Flyertalk
Feb 4, 2010, 7:47 am
#6
Join Date: Mar 2007
Location: AVL
Programs: Hhonors Diamond, Bonvoy LT Plat, TSA vilifier extraordinaire, Once upon a time... US Silver, AA Gold
Posts: 1,309
I was also contacted via private message by one of the HHonorsRepresentatives here on FT after I made a post inquiring how I might get retroactive credit for a promotion I was not aware of. I promptly received the credit.
When I wrote and thanked her, the rep then made the "if there is anything else I can do for you" reply. "As a matter of fact," began my response. That inquiry was passed along to a corporate Customer Resolution Manager who promptly contacted me and made a very generous offer to assist me.
I am not a road warrior like many of you, barely making diamond every year. The few times I have contacted customer service my experiences have been handled by capable and competent representatives who have understood my questions and have worked diligently to assist me. This is 180 degrees from the reps at AA, Delta and Useless I have had the misfortune to speak with.
When I wrote and thanked her, the rep then made the "if there is anything else I can do for you" reply. "As a matter of fact," began my response. That inquiry was passed along to a corporate Customer Resolution Manager who promptly contacted me and made a very generous offer to assist me.
I am not a road warrior like many of you, barely making diamond every year. The few times I have contacted customer service my experiences have been handled by capable and competent representatives who have understood my questions and have worked diligently to assist me. This is 180 degrees from the reps at AA, Delta and Useless I have had the misfortune to speak with.
