hockeyinsider

So, I have two three-week rentals from Hertz in Guam that haven't posted. Both rentals were about $1,500-ish -- so a decent amount of points.

After multiple emails to the branch weren't returned, I contacted Hertz. A week later, they respond by telling me I'm not eligible for points because the rentals were at a Hertz licensed branch.

As a President's Circle customer, I've never come across this before even on international rentals at smaller airports.

At no point during booking nor on the reservation confirmation itself did it disclose that this branch was a licensee and, as such, not eligible to award points.

I've responded to Hertz, expressing my disappointment and advised that this will impact by decisions when renting cars in the future. I also asked for a supervisor to contact me.

Does anyone else have experience with this? I feel, at the minimum, Hertz needs to add a disclaimer to reservations at licensed branches.

UAPremExecflyer

http://www.flyertalk.com/forum/hertz...-licensee.html

hockeyinsider

Thanks, but that's over two years old and doesn't address the point I raised about this not being disclosed.

briantoronto

Which location?

hockeyinsider

Guam airport.

Dave Noble

From https://www.hertz.com.au/rentacar/mi...Qs.jsp#Earning

Guam is not listed as a place where points can be earned ; also it states "participating locations"

hockeyinsider

(Rolls eyes) Umm, Guam is part of the United States. And there's nothing during booking to indicate if a location isn't "participating" or not.

Dave Noble

It is a territory of the USA - if you were to read the link, you would also see that in membership eligibility to earn points, Guam is explicitly listed as a country and not lumped in as USA

Since it is explicitly listed under the eligibility list of countries, the same would apply to the next section to do with earning points



Both Guam and St Thomas are unincorporated territories - within the eligibility for membership and for areas to earn points, Guam and St Thomas are listed as countries where eligibility to have a membership to earn miles is listed, however St Thomas is listed as a country where points may be earned

hockeyinsider

And the District of Columbia, which is not a state, is not listed.

Dave Noble

You believe what you want on this - It is pretty clear from the Hertz link that the unincorpotated territories of Guam and St Thomas are explicitly listed in the terms and that , of the 2, only locations in St Thomas are listed as eligible for earning miles from the rentals

TerryK

I went through CBP check while returning from Guam. I didn't need to go through CBP for trips to/from DC.

hockeyinsider

For what it's worth, Hertz said points weren't awarded because this was a licensee branch, not because Guam is excluded.

You went through customs, not immigration. There's a difference.

TerryK

Perhaps a technical difference. However, there was no check, other than TSA, last time I flew from DC back to NYC.

hockeyinsider

Actually, it's a significant difference.

The states are in one customs zone. Puerto Rico is as well, but the Virgin Islands, Guam and the Northern Mariana Islands control their own customs. American Samoa controls its own immigration and customs.

The fact is, however, that D.C. isn't a state and is excluded from Hertz's list.

Regardless, as I said, Hertz's basis for denial of points isn't Guam being Guam but the branch at the airport being a licensee.

TerryK

US Customs check is performed by CBP. CBP = Customs and Border Protection.