Points not posting
 

The last three cars I've rented from Hertz have all posted with zero points. I've gone back and looked at the reservation, and I selected points as the award.

Has anyone else had this happening? I put the request in via the website for the points yesterday, and will report back if they respond. I also have a promotion for 550 points that I achieved and it hasn't posted yet either.

The ironic part of this is I was just telling a co-worker how impressed I was that Hertz points always post immediately and why couldn't other programs figure it out like hertz!

Hertz Promos always post slowly

That's true, but the points always post immediately...and the last three have posted zero points.

Having the same issues with my last two rentals (last week and this week), I did submit a request for the first one on Monday and have not had a response.

Having the same issue. The last properly posted rental was on March 16th.
After that, the next 2 weekly rentals all posted with a '0' points. I have submitted a missing points report on their website.

OK, glad I am not the only one having this issue. Hope it gets resolved soon!

Also affecting me. Some of the rentals were booked through a third party (but always had my account number in them). The last one was booked direct via Hertz though.

All mine were booked direct.

Anyone know how long it typically takes to get points posted once you submit the request?

Having the exact same issue...Last two rentals show as 0 points earned. Weird. Chatting with the rep right now to see if this can be resolved.

Excellent. Let us know if/how it gets resolved.

You need to call Gold Rewards
 

I created an account because I had to answer this one. I had the same thing happen on ~6 rentals in the past four months. You need to call the Gold Rewards number from the Hertz website and the customer service rep did credit me for all my missing points. Submitting a request through the "Missing Points" section on Hertz did nothing. You need to call them, but they did credit to my account instantly.

I've found that I don't receive the points on rentals where I choose the "pre-pay" option. I tested this theory last month and sure enough, every time I chose "Pay Later" I received my points automatically, vs. having to call in. Pretty annoying, but at least they took care of them. Good luck!

Thanks, that's interesting...I've never chosen the pre-pay gas...and this just started for me.

I'll call them in a bit.

Just hung up with a very abrupt, and bordering on rude agent.
She did credit my account, but had no idea why this happened and didn't give off the impression that she wanted to investigate it anytime soon.
I am grounded for at least a month, so went have a car rental for a while to see if this happens again.

what is the phone number that people are calling? For the life of me, I can't find a contact # on their website?

Gold Plus Rewards Questions -------- 888-999-4900 (7am-9pm CT M-F)

https://www.hertz.com/rentacar/custo...on=globNav_8_1